Aptean offers technology that turns customer feedback into valuable information that provides insights that help process manufacturers make smart strategic decisions while keeping their customers happy.
manufacturing, as in any business, keeping customers happy means listening to
them and responding to their needs—not only their issues but also their feedback.
Your ability as a business to maintain this relationship with your customers
can give you a competitive edge not only in customer service, but also in your
ability to respond to market trends and demands with new products and
is, manufacturers are often removed from direct contact with customers, so
although you might think you know what your customers want and are experiencing
is one thing, the reality might be something completely different. This
disconnect can lead to poor customer service and worse—poor company decisions.
offers Respond, technology that goes beyond CRM by using customer feedback
and uncover possible issues and provide insights that can drive product,
service and process improvements, keeping you ahead of your competition and
most importantly, keeping your customers satisfied:
Who it’s for
For manufacturers that want to enhance their customer
relationships by providing timely responses to customer feedback, Respond is an enterprise case or complaint management software solution which is easily
tailored to your unique processes delivered on-premise or in the cloud.
Respond is a
comprehensive platform for improving front line customer interactions, speeding
case resolution and generating deep, introspective feedback on how you can do
better as a company. Unlike traditional CRM solutions, Respond
offers a deep feature set to collect and assess feedback for your enterprise.
Why you need it
With a workflow
that consistently captures customer feedback you can go from anecdotal to
analytical and get to the root cause of customer satisfaction issues. Respond
can be implemented quickly to begin generating tangible improvements in
customer satisfaction and profitability, including:
Close the loop on customer
feedback: Automate your end-to-end complaint and feedback management
program to efficiently capture, process and resolve, as well as report on
and analyze every piece of customer feedback, whether negative or
positive, from all channels.
Go from anecdotal to
analytical: Consistently aggregate, analyze and act on customer feedback,
moving toward a more proactive customer experience management program.
Get to root causes:
Understand why a customer had a positive or negative experience, so they
can identify and correct the root cause before the same problem affects
Spot trends early:
Analyze customer experiences to identify and act on hidden trends to
improve customer experiences.
compliance: Meet regulatory requirements for complaint and feedback