Aptean Insights
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Blog Post 4 Jan 2024How the Right Complaint Management Solution Can Help Insurers Optimise Claims HandlingImplementing the right complaint management solution can help insurance companies with more than just complaints. Discover how, now.Learn More
Whitepaper 10 May 2023Aptean Respond Whitepaper: Increasing Complaints Management Efficiency with Cloud SolutionsAs evidenced by other industries in the UK, regulators have prioritised protecting vulnerable customers, and this is likely to be the same for the gambling industry. Discover how, now.Download
Brochure 15 Feb 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.Download
Success Story 28 Dec 2022Aptean Respond Case Study: Eric InsuranceAptean Respond helps Eric Insurance achieve RG 271 compliance, as well as the financial savings from increased efficiency and automated controls.Download
eBook 18 Oct 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.Download
Blog Post 14 Oct 2022Aptean Respond Summer Release 2022 – The Latest Edition of Aptean's Complaint Management SystemWe look at how the latest version of our complaint management system can help streamline the end-to-end customer complaint journey and improve outcomes.Learn More
Blog Post 14 Sep 2022Choosing a Complaint Management System: Everything You Need to KnowMore businesses are turning to tech for help with their complaints, but with so many systems to choose from, what should you be looking for? Find out now.Learn More
Blog Post 8 Jun 2022Ensuring Five-Star Complaint Handling ExcellenceFinancial services businesses face more complaints and higher customer expectations than ever. How can they improve complaint handling? Find out how, now.Learn More
Blog Post 11 May 2022Benefits of Using a Complaint Management System to Manage RG 271 ComplianceTo ensure you get RG 271 compliance right first time, what should you be looking for in a CMS and how can you ensure an effective and efficient implementation?Learn More
eBook 12 Apr 2022Aptean Respond eBook: Achieving Customer Service ExcellenceA purpose-built complaint and case management system can elevate the experience of your customers. Click here to see how Aptean Respond clients benefit from our industry-specific solution.Download
Blog Post 30 Mar 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
- Success Story 21 Feb 2022Aptean Respond Case Study: BGL InsuranceAptean's complaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements for BGL Insurance.
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Blog Post 16 Feb 2022Covering All The Bases – Omnichannel Complaint HandlingWith the number of communication channels continuing to grow, how can your business ensure your complaints handling team keeps up? Let’s take a look.Learn More
Blog Post 5 Jan 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
Blog Post 20 Dec 2021RG 271 – How the Right Technology Can Ensure Cost-Effective ComplianceFind out how the right complaints management system can help Australian financial services firms ensure efficient and cost-effective RG 271 compliance.Learn More
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