Ready for Banking Complaints Management

Complaints and Dispute Management

The challenge

With high volumes, changing staff and disjointed systems, it’s almost impossible to ensure you deliver a professional and consistent response to every customer complaint.

The solution

Our complaint management system allows you to track and streamline complaints from all channels from capture to resolution—improving outcomes for you and your customers.

Customer Experience

The challenge

In this industry, customer loyalty is more important than ever, so your service must stand out from the crowd. But, balancing this with efficiency and compliance is tough.

The solution

Our solution can help you take your customer experience to the next level—providing consistent, loyalty-inspiring service that sets you apart without operational sacrifices.

Regulatory Compliance

The challenge

With regulations changing regularly it can be challenging to ensure you are compliant and following best practices consistently throughout your organisation.

The solution

We stay up to date on new regulations from authorities around the world—ensuring this expertise is built into Aptean Respond—so, you can be confident in your compliance.

Consumer Vulnerability Detection

The challenge

With growing regulatory focus, detecting vulnerability is critical. But it can be tough—particularly in contact centres, where staff turnover and inexperience are common.

The solution

To help you master this challenge we designed our first-of-its-kind built-in text analytics tool—empowering your staff to identify and support vulnerable customers.