Ensure You’re Ready to Fulfil Your CFPB Requirements
Born out of the Dodd Frank Act as part of new efforts to re-regulate financial services markets in the US, The Consumer Financial Protection Bureau (CFPB) oversees financial products and services that are offered to US consumers. One area of its jurisdiction involves examining the complaint resolution processes, as well as acting as complaints ombudsman. All with the aim of ensuring consistency, fairness and best practice when it comes to complaint management.
To ensure CFPB compliance, you must put in place the right tools and processes to record, categorise and actively address every complaint you receive.
We’ve designed Aptean Respond to help you fulfil CFPB requirements, while empowering your entire team to deliver an outstanding customer experience.
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CFPB Compliance Made Easy with Aptean Respond
Single, unified complaint management system spanning the entire complaint life cycle
Multi-channel complaint capture
Real-time quality assurance
Comprehensive complaint monitoring, tracking and reporting
Increased visibility and transparency into customer complaints and feedback for in-depth, actionable insights
Improved speed to resolution
Root cause analysis, helping to identify and resolve systemic issues
Other regulations you might be interested in
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If you’re ready to take your financial services business to the next level, we’d love to help.