Aptean Insights

In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.

Our Complaints Working Group discussed the critical role of aftercare in the complaints process. Read on to learn more about the benefits of aftercare.

With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.

We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.

With the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.

When it comes to data protection compliance for laws like CCPA, there is a lot of opportunity for US businesses to learn from the GDPR experiences of their European peers.

The California Privacy Rights Act (CPRA) will expand on the ground-breaking CCPA, creating further obligations for some businesses.

Following the introduction of CCPA, it’s no longer a case of ‘if’ but ‘when’ new data privacy laws will appear. Now is the time to put in place the framework for compliance.