Aptean Insights
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Blog Post 10 Apr 2024Ask the Experts: How Can Motor Finance Companies Respond to the FCA’s Investigation of DCAs?Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.Learn More
Whitepaper 9 May 2023Aptean Respond Whitepaper: Driving Compliance and Performance through Effective Complaints HandlingAs evidenced by other industries in the UK, regulators have prioritised protecting vulnerable customers, and this is likely to be the same for the gambling industry. Discover how, now.Download
Brochure 15 Feb 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.Download
eBook 18 Oct 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.Download
Blog Post 14 Oct 2022Aptean Respond Summer Release 2022 – The Latest Edition of Aptean's Complaint Management SystemWe look at how the latest version of our complaint management system can help streamline the end-to-end customer complaint journey and improve outcomes.Learn More
Blog Post 14 Sep 2022Choosing a Complaint Management System: Everything You Need to KnowMore businesses are turning to tech for help with their complaints, but with so many systems to choose from, what should you be looking for? Find out now.Learn More
Blog Post 8 Jun 2022Ensuring Five-Star Complaint Handling ExcellenceFinancial services businesses face more complaints and higher customer expectations than ever. How can they improve complaint handling? Find out how, now.Learn More
eBook 12 Apr 2022Aptean Respond eBook: Achieving Customer Service ExcellenceA purpose-built complaint and case management system can elevate the experience of your customers. Click here to see how Aptean Respond clients benefit from our industry-specific solution.Download
Blog Post 16 Feb 2022Covering All The Bases – Omnichannel Complaint HandlingWith the number of communication channels continuing to grow, how can your business ensure your complaints handling team keeps up? Let’s take a look.Learn More
Blog Post 5 Jan 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
eBook 19 Nov 2021Aptean Respond eBook: Customer Vulnerability - Putting Guidance into PracticeLearn how organisations can drive positive change and support vulnerability within their customer experience. Find out how, now.Download
Blog Post 18 Nov 2021Identifying All Complaints—Even the Hidden OnesFor financial services businesses, ensuring no complaint slips through the net is vital for customer service and to avoid falling foul of the regulators.Learn More
Blog Post 8 Nov 2021Rising Complaint Numbers – How To Prepare For What’s NextWith supply chain disruption likely to increase customer complaints further, it’s time to prepare your business for this upturn with a complaints management system.Learn More
Blog Post 23 Jul 2021Complex Complaints – Why First Point of Contact Resolutions Aren’t Always BestWhen it comes to complex complaints, it feels as if quality and speed are often going head to head, but which should you really be prioritizing for customer experience?Learn More
Blog Post 21 Jul 2021The FCA’s Proposed Consumer Duty: What Is It and What Does It Mean for the UK Financial Services Industry?And perhaps, more importantly, what does it mean for the UK financial services industry? Discover the key points in our latest blog.Learn More
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