Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 10 Jul 2024The £9 Billion Blind Spot: How CRM Falls Short in Complaints ManagementUsing CRM to manage your complaints process can make it harder to reach quick, cost-effective case resolutions and raise your risk of regulatory referrals.
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- Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.
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- Blog Post 12 Jun 2024Aptean Respond vs. Salesforce: Which Is Best for Complaints Handling?It can be tempting to bolt complaint management onto your existing CRM, but most companies find that a specialist solution is best in the end. Let’s dive into why.
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- Blog Post 10 Jun 2024Electronic Proof of Delivery Software: Your Definitive GuideWant to boost efficiency and enhance service in your delivery operation, but don’t know where to start with ePOD software? Here’s everything you need to know.
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- Blog Post 5 Jun 2024Complaints Management Software: 11 Stats To Grab Your CEO’s AttentionBuild your business case for complaints management software with these compelling stats that prove how much time and money you can save.
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- Blog Post 30 May 2024Four Reasons a Web-Based Complaint Management System Is the Way To GoWith lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.
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- Blog Post 8 May 2024Complaint Management System Requirements: A Step-By-Step Checklist for Successful ImplementationYour step-by-step guide for complaint management software implementation—from features to look for to compliance considerations and user training.
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- Blog Post 22 Apr 2024Prevention Is Better Than Cure: Why Your Complaint Handling Strategy Has the Wrong GoalPrevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.
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- Blog Post 18 Apr 20247 ERP Implementation Mistakes SMEs Make and How to Avoid ThemTake a look at the common pitfalls to avoid when embarking on an ERP implementation project to ensure the process is as hassle-free as possible for your SME.
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- Blog Post 16 Apr 2024Unlocking the Five Food Manufacturing Metrics That Matter MostRead this blog to help identify which food manufacturing KPIs are critical for your business to gain valuable insights and drive revenue. Learn more, now.
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- Blog Post 10 Apr 2024Ask the Experts: How Can Motor Finance Companies Respond to the FCA’s Investigation of DCAs?Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.
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- Blog Post 2 Apr 20245 Beverage Industry Trends: New Challenges and Opportunities Bubbling UpWith a number of trends taking the industry by storm, now is the time for beverage companies to capitalise, using ERP to enable a focus on innovation.
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- Blog Post 28 Mar 2024Embarking On Your Digital Transformation Journey: 8 Steps to Mission SuccessReady to simplify your digital transformation journey? Use this step-by-step guide to start reaping the benefits now and future-proof your business.
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- Blog Post 15 Mar 2024Why Digital Transformation in the Food Industry Is Imperative and UrgentDon’t get left in the dust by your competitors—discover why you need to accelerate your food and beverage digital transformation strategy right now.
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- Blog Post 13 Mar 2024Best Practices To Transform Your Food and Beverage Data AnalyticsYour food and beverage operation is swimming with data. Here’s how to best unlock it’s value and gain actionable insights for better decision-making.
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