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Ready for Insurance

Complaints Management

The risk profiles you’re taking on are shifting. So, it’s more important than ever to deliver quality customer service, while meeting strict compliance requirements.

Find the balance with Aptean.

Ready to talk?

Insurance

Complaints

Management

Ready for nurturing customer loyalty. Ready for efficient resolution of complaints. Ready for watertight compliance. Aptean Respond case and complaints management system delivers everything you need.
Case and Complaints Management System
Turn your insurance complaints management into a driver of operational excellence – and nurture long-term customer relationships in the process.

Conquer your challenges

with a specialized solution

and a by-your-side partner

We know your industry inside out. Which is why we've designed complaints management software with the capabilities to solve your specific challenges—ensuring you're Ready for What’s Next, Now®.

Complaints and Dispute Management

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Complaints and Dispute Management

The challenge

With high volumes, changing staff and disjointed systems, it’s almost impossible to ensure you deliver a professional and consistent response to every customer complaint.

The solution

Our complaint management system allows you to track and streamline complaints from all channels from capture to resolution—improving outcomes for you and your customers.

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Customer Experience

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Customer Experience

The challenge

In this industry, customer loyalty is more important than ever, so your service must stand out from the crowd. But, balancing this with efficiency and compliance is tough.

The solution

Our solution can help you take your customer experience to the next level—providing consistent, loyalty-inspiring service that sets you apart without operational sacrifices.

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Regulatory Compliance

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Regulatory Compliance

The challenge

With regulations changing regularly it can be challenging to ensure you are compliant and following best practices consistently throughout your organization.

The solution

We stay up to date on new regulations from authorities around the world—ensuring this expertise is built into Aptean Respond—so, you can be confident in your compliance.

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Consumer Vulnerability Detection

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Consumer Vulnerability Detection

The challenge

With growing regulatory focus, detecting vulnerability is critical. But it can be tough—particularly in contact centers, where staff turnover and inexperience are common.

The solution

To help you master this challenge we designed our first-of-its-kind built-in text analytics tool—empowering your staff to identify and support vulnerable customers.

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Start transforming your complaints management

If you’re ready to take your insurance business to the next level, we’d love to help.

Tell us about yourself and an Aptean specialist will be in touch.