Ensure You're Ready to Fulfill Your FCA DISP Requirements
Responsible for regulating the conduct of over 59,000 financial services firms in the UK, the reach of the Financial Conduct Authority (FCA) is both wide and deep. The FCA's Dispute Resolution (DISP) rules specify how complaints are to be dealt with by respondents and the Financial Ombudsman Service* (FOS).
That’s why, it’s critical you put in place the right complaints management processes. To ensure best practice. To ensure watertight compliance to FCA DISP regulations. And to ensure optimized customer service that nurtures loyalty.
Aptean Respond not only helps your organization fulfill its FCA requirements, but goes a step further, helping your team deliver an exceptional customer experience. All the while leveraging critical feedback to drive business and process improvements.
* The Financial Ombudsman Service (FOS) is designed to settle complaints between consumers and financial services organizations. Since consumers only turn to the FOS when they're dissatisfied with your complaints handling, many FOS cases could be mitigated through robust, efficient complaint handling in the first place. In the event that there is an escalation however, Respond provides FOS-specific tools and processes as part of the solution to make the procedure more manageable for your organization.
FCA DISP Compliance Made Easy with Aptean Respond
Single, unified system to manage entire complaint life cycle
Summary Resolution Communication (SRC) sent to every complainant on resolution of their case
Multi-entity reporting for biannual complaints return
Easy to configure product categories in line with FCA changes
Case timeline view shows all aspects of a case in a single view
Root cause analysis, helps to identify and resolve systemic issues
Facilitates multiple customer communication channels
Increased visibility and transparency into customer complaints and feedback for in-depth, actionable insights
Automation of key processes to enable faster resolutions
FOS-specific tools and processes*
Other regulations you might be interested in
Aptean Insights
Putting FCA Guidance into Practice
This eBook provides detailed instructions on how FCA guidance can and should be applied when supporting customer vulnerability.
