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Aptean CRM - Call Center Software

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Aptean CRM - Call Center Software

Feb 25, 2020

Aptean Staff Writer

Headline

  • A Unified Front Line
Call center with people on headsets

Craft a Consistent Customer Experience

With Aptean CRM, your call center is about to get a productivity overhaul. Our Contact Center solution is fully integrated with our comprehensive CRM offering, and was designed with workplace efficiency in mind.

Provide your agents with customized, real-time scripts, create streamlined calling queues to maximize call timeliness, integrate directly with one of 30 CTI switches, and manage a variety of call programs, removing the risk of data loss.

Streamlined Call Scripting

Prepare your call center agents by presenting a customer profile and background before the call.

  • Make changes to scripts and send alerts to agents in real-time.

  • Provide customer data to agents to save on call time.

  • Eliminate time-consuming training time with simple scripting.

  • Raise productivity levels by keeping conversations flowing.

Orderly Calling Queue

Reduce inefficiencies in your Contact Center with systematic calling queues.

  • Generate customized queues based on predefined rules and customer profile.

  • Minimize downtime between customer calls.

  • Reduce the risk of duplicate cold calling.

  • Keep customers on the line through flexible call transferring.

Handy CTI Integration

Give your agents top-notch technology with CTI systems integration.

  • Integrate with over 30 CTI switches.

  • Make and answer phone calls directly from your dashboard.

  • Receive alerts and notifications without switching between multiple screens.

Convenient Content Management

Manage scripts and message points all within one effective database.

  • Build and save customized messages as needed.

  • Utilize HTML within scripts, going beyond simple text.

  • Lower the risk of data loss with a comprehensive content management space.

Ready to start transforming your business?

We’ve got the specialized solutions you need to conquer your industry challenges.

Tell us about yourself and an Aptean specialist will be in touch.