Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog PostJan 26, 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?Learn More
Blog PostJan 18, 2023Creating a Frictionless Customer Complaint JourneyOrganizations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.Learn More
Blog PostJan 5, 2023Features to Look For in Customer Complaint Management SoftwareWhen evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.Learn More
Success StoryDec 28, 2022Aptean Respond Case Study: Eric InsuranceAptean Respond helps Eric Insurance achieve RG 271 compliance, as well as the financial savings from increased efficiency and automated controls.Download
Blog PostDec 27, 2022Leveraging Complaints Data: Unlock the Value of Your DataThere’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.Learn More
Blog PostDec 20, 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?Learn More
Blog PostDec 15, 2022Critical Complaint Handling KPIs for Driving Good OutcomesKPIs are critical for complaint handling, but are you tracking the right metrics to deliver the insights you need and drive improvement? Find out, now.Learn More
Blog PostDec 1, 2022Automation on the Frontline of Customer Complaints in the Financial Services IndustryFind out how automation is the key to delivering significant customer experience improvements in financial services complaint handling.Learn More
Blog PostNov 9, 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?Learn More
eBookOct 18, 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions facilitated by Aptean and The Collaboration Network since January 2022.Download
Blog PostOct 14, 2022Aptean Respond Summer Release 2022 – The Latest Edition of Aptean's Complaint Management SystemWe look at how the latest version of our complaint management system can help streamline the end-to-end customer complaint journey and improve outcomes.Learn More
Blog PostSep 29, 2022Customer Experience Excellence – The Key to Compliance, Retention and Good OutcomesWith research showing that customer experience is key to compliance and customer retention, you can use tech to ensure customer experience excellence.Learn More
Blog PostSep 14, 2022Choosing a Complaint Management System: Everything You Need to KnowMore businesses are turning to tech for help with their complaints, but with so many systems to choose from, what should you be looking for? Find out now.Learn More
Blog PostJul 19, 2022Driving Continuous Improvement Through Root Cause AnalysisRoot Cause Analysis is about much more than compliance. It can be a driver of business development, helping to inform a culture of continuous improvement.Learn More
Blog PostJul 7, 2022Complaint Quality Assurance: More Than Just Customer OutcomesComplaint quality assurance has evolved. We look at how complaint QA can deliver new insights and oversight to inform continuous improvement.Learn More
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