Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
(1)
- Consumer Credit
- Clear Filters
Results
Showing1-15of25
Brochure Feb 15, 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.Download
eBook Oct 18, 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.Download
Blog Post Oct 14, 2022Aptean Respond Summer Release 2022 – The Latest Edition of Aptean's Complaint Management SystemWe look at how the latest version of our complaint management system can help streamline the end-to-end customer complaint journey and improve outcomes.Learn More
Blog Post Sep 14, 2022Choosing a Complaint Management System: Everything You Need to KnowMore businesses are turning to tech for help with their complaints, but with so many systems to choose from, what should you be looking for? Find out now.Learn More
Blog Post Jun 8, 2022Ensuring Five-Star Complaint Handling ExcellenceFinancial services businesses face more complaints and higher customer expectations than ever. How can they improve complaint handling? Find out how, now.Learn More
eBook Apr 12, 2022Aptean Respond eBook: Achieving Customer Service ExcellenceA purpose-built complaint and case management system can elevate the experience of your customers. Click here to see how Aptean Respond clients benefit from our industry-specific solution.Download
Blog Post Feb 16, 2022Covering All The Bases – Omnichannel Complaint HandlingWith the number of communication channels continuing to grow, how can your business ensure your complaints handling team keeps up? Let’s take a look.Learn More
Blog Post Jan 5, 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
eBook Nov 19, 2021Aptean Respond eBook: Customer Vulnerability - Putting Guidance into PracticeLearn how organisations can drive positive change and support vulnerability within their customer experience. Find out how, now.Download
Blog Post Nov 18, 2021Identifying All Complaints—Even the Hidden OnesFor financial services businesses, ensuring no complaint slips through the net is vital for customer service and to avoid falling foul of the regulators.Learn More
Blog Post Nov 8, 2021Rising Complaint Numbers – How To Prepare For What’s NextWith supply chain disruption likely to increase customer complaints further, it’s time to prepare your business for this upturn with a complaints management system.Learn More
Blog Post Sep 20, 2021MotoNovo Achieves Complaint Management Excellence with Aptean RespondUsing Aptean’s complaint management system, MotoNovo has transformed its complaints handling, reducing FOS referral rate to just 2% and much more.Learn More
Blog Post Jun 16, 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.Learn More
Blog Post Jun 1, 2021Home Is Where the Work Is For Financial Services IndustryWith remote working set to become the new norm, discover the key considerations for your business and how a complaints management system can help.Learn More
Blog Post May 20, 2021Aptean Respond to Vulnerability: What the Pandemic has Meant for Our Customers and What We're Doing to HelpWe take a look at how the pandemic has impacted both the number of vulnerable customers and the wellbeing of employees—and set ourselves a challenge to help.Learn More
Ready to start transforming your business?
We’ve got the specialized industry software to help your organization thrive.
