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Blog PostNov 30, 2021The ABCs of Routing: Why You Need Routing Software NowWith higher customer expectations, growing focus on sustainability and increasing costs, now really is the time to invest in routing software. It’s as easy as ABC.Learn More
ToolsetNov 19, 2021Aptean Respond RG 271 Compliance CalculatorRG 271 is here. Test your RG 271 compliance with our self-assessment calculator.Learn More
Blog PostOct 14, 2021Fleet of the Future: Why Moving to Electric Vehicles Is Good for the Environment and Your BusinessMoving to EVs may seem like a tall order for most fleet owners, but there are both sustainability and bottom line benefits to be had. Let’s take a look.Learn More
eBookMar 29, 2021Aptean Respond eBook: Financial Regulatory Innovation in the USHow to successfully navigate new compliance challenges in a new eraDownload
Blog PostFeb 23, 2021The FCA’s Business Interruption Insurance Test Case: What Now?Following the Supreme Court’s judgement on the FCA test case, we take a look at what it means for the insurance industry as a whole.Learn More
Blog PostJan 26, 2021Australia's RG 271 – How Regulatory Compliance Can Be the Foundation of CX ExcellenceCompliance does not need to complicate your CX. Instead it can be a best practice foundation allowing you to build first-class CX processes.Learn More
Blog PostJan 5, 2021CCPA 2.0 – The Dawn of the CPRA and How it Applies to Your BusinessThe California Privacy Rights Act (CPRA) will expand on the ground-breaking CCPA, creating further obligations for some businesses.Learn More
Blog PostDec 22, 2020Is CCPA Just the Tip of the Iceberg When it Comes to Regulatory Compliance in the US?Following the introduction of CCPA, it’s no longer a case of ‘if’ but ‘when’ new data privacy laws will appear. Now is the time to put in place the framework for compliance.Learn More
Blog PostDec 10, 20205 Lessons Learnt From the Global Complaints LandscapeFor Australian financial services firms looking to comply with ASIC’s RG 271, there are various lessons that can be learnt from the global complaints landscape.Learn More
Blog PostNov 17, 202010 Ways to Navigate RG 271 with a Complaints Management SystemImplementing a specialized complaint management system can help you become compliant ahead of the October 2021 deadline for Regulatory Guide 271 set out by the ASIC.Learn More
Blog PostOct 27, 2020What Does RG 271 Mean for You?RG 271 is the latest complaint guidance from the ASIC. Find out who it applies to, which complaints it covers and how it will impact your business on a daily basis.Learn More
ActualitésApr 27, 2020MyCustomerOut with the old, in with the newRead Now
ActualitésMar 9, 2020FinextraMind the Gap: How changing consumer behaviour impacts software demandsRead Now
- ActualitésFeb 25, 2020MyCustomerHow to improve first-contact complaint resolution
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ActualitésDec 13, 2019insurance EdgeOpinion: Failing to Help Vulnerable Customers Could Be The Next PPIRead Now
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