Aptean Insights
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Blog Post 4 Jan 2024How the Right Complaint Management Solution Can Help Insurers Optimise Claims HandlingImplementing the right complaint management solution can help insurance companies with more than just complaints. Discover how, now.Learn More
Blog Post 28 Sep 2023How Can Complaints Data Drive Continuous Improvement?Rising complaint numbers in Australia present a chance to use complaint data differently. See how complaints data can be used to drive change, now.Learn More
Blog Post 20 Sep 2023How Can Aptean Respond Help Super Funds Improve Complaint Handling?Australian super funds must change how they handle complaints. Aptean Respond can help ensure an improvement in superannuation sector complaint handling.Learn More
Blog Post 8 Aug 2023How to Navigate Regulatory Changes in the Buy Now, Pay Later IndustryCompanies in Australia’s Buy Now, Pay Later (BNPL) industry face regulatory headwinds in 2024. Click to explore how a case management system can help them prepare.Learn More
Whitepaper 10 May 2023Aptean Respond Whitepaper: Increasing Complaints Management Efficiency with Cloud SolutionsAs evidenced by other industries in the UK, regulators have prioritised protecting vulnerable customers, and this is likely to be the same for the gambling industry. Discover how, now.Download
Success Story 28 Dec 2022Aptean Respond Case Study: Eric InsuranceAptean Respond helps Eric Insurance achieve RG 271 compliance, as well as the financial savings from increased efficiency and automated controls.Download
Blog Post 11 May 2022Benefits of Using a Complaint Management System to Manage RG 271 ComplianceTo ensure you get RG 271 compliance right first time, what should you be looking for in a CMS and how can you ensure an effective and efficient implementation?Learn More
Blog Post 15 Mar 2022Respond Now – The Key to SME RG 271 ComplianceWith the pressure on to ensure RG 271 compliance, Respond Now is here to level the playing field for Australian financial services SMEs.Learn More
Blog Post 20 Dec 2021RG 271 – How the Right Technology Can Ensure Cost-Effective ComplianceFind out how the right complaints management system can help Australian financial services firms ensure efficient and cost-effective RG 271 compliance.Learn More
Blog Post 30 Nov 2021RG 271 Compliance: Does Your Business Pass the Test?With the RG 271 deadline now passed, your business must be compliant. That’s why we’ve compiled this checklist to ensure you’re ticking all the right boxes.Learn More
- Digital Tools 19 Nov 2021Aptean Respond RG 271 Compliance CalculatorRG 271 is here. Test your RG 271 compliance with our self-assessment calculator.
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Blog Post 21 Oct 2021RG 271 Is Here – Are You Prepared?The RG 271 October 5th deadline has come and gone. If you’re an Australian financial firm here’s what should you be doing to pave the way for RG 271 compliance.Learn More
Blog Post 9 Jul 2021Customer Vulnerability in Australia – What Next for the Financial Services Industry?With over 50% of Australians vulnerable to financial stress what are the key points your business should be considering when it comes to customer vulnerability?Learn More
Buyer's Guide 1 Feb 2021Aptean Respond Buyer's Guide: For Australian Financial Services OrganisationsA practical guide to help you select a solution for managing your complaints.Download
Blog Post 26 Jan 2021Australia's RG 271 – How Regulatory Compliance Can Be the Foundation of CX ExcellenceCompliance does not need to complicate your CX. Instead it can be a best practice foundation allowing you to build first-class CX processes.Learn More
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