Aptean Insights

In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.

The best complaint handling software delivers value to your customers and internal stakeholders right across your organisation. Explore those benefits today.

Implementing the right complaint management solution can help insurance companies with more than just complaints. Discover how, now.

Rising complaint numbers in Australia present a chance to use complaint data differently. See how complaints data can be used to drive change, now.

Australian super funds must change how they handle complaints. Aptean Respond can help ensure an improvement in superannuation sector complaint handling.

There’s a good reason digital transformation is on everyone’s agenda—it unlocks huge benefits for your business. Let’s breakdown the top eight of those benefits.

Remediation is part and parcel of the UK financial services sector. Discover how Aptean Respond can act as a customer remediation tool.

Companies in Australia’s Buy Now, Pay Later (BNPL) industry face regulatory headwinds in 2024. Click to explore how a case management system can help them prepare.

We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.

Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.

Discover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.

As evidenced by other industries in the UK, regulators have prioritised protecting vulnerable customers, and this is likely to be the same for the gambling industry. Discover how, now.

Discover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.