Aptean Insights

If you’re seeing any of these tell-tale warnings in your operation – from excessive manual data entry to frequent customer disputes – it’s time to invest in ePOD.

As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.

Implementing the right complaint management solution can help insurance companies with more than just complaints. Discover how, now.

Rising complaint numbers in Australia present a chance to use complaint data differently. See how complaints data can be used to drive change, now.

Australian super funds must change how they handle complaints. Aptean Respond can help ensure an improvement in superannuation sector complaint handling.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

As you know, most routing solutions improve daily fleet performance, but only the best systems also unlock the future potential of your operation. Find out how, now.

Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.

Discover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.

Discover how Wiley Companies unlocked greater scalability, reliability and business growth by converting its ERP system to a Software as a Service (SaaS) model.

Discover how enterprise resource planning and transportation management software tackle the specific challenges of the meat, seafood and poultry industry.

Discover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.

Accelerates Focus on Enhancing the Customer Experience

With more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?

Organisations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.