Aptean Insights
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Blog Post 10 Jan 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organization. Explore those benefits today.Learn More
Blog Post 22 Mar 2023Creating World-Class Customer ServiceDiscover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.Learn More
Blog Post 26 Jan 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?Learn More
Blog Post 27 Dec 2022Leveraging Complaints Data: Unlock the Value of Your DataThere’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.Learn More
Blog Post 20 Dec 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?Learn More
Blog Post 9 Nov 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?Learn More
eBook 18 Oct 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.Download
Blog Post 29 Sep 2022Customer Experience Excellence – The Key to Compliance, Retention and Good OutcomesWith research showing that customer experience is key to compliance and customer retention, you can use tech to ensure customer experience excellence.Learn More
Blog Post 19 Jul 2022Driving Continuous Improvement Through Root Cause AnalysisRoot Cause Analysis is about much more than compliance. It can be a driver of business development, helping to inform a culture of continuous improvement.Learn More
Blog Post 7 Jul 2022Complaint Quality Assurance: More Than Just Customer OutcomesComplaint quality assurance has evolved. We look at how complaint QA can deliver new insights and oversight to inform continuous improvement.Learn More
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