Aptean Insights
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Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimizing your complaints handling function is key—let’s dive into how the right system does just that.Learn More
Blog Post 10 Jan 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organization. Explore those benefits today.Learn More
Blog Post 25 Aug 2023How Aptean GenomeQuest Helps Law Firms Improve Their IP StrategyIP sequence searching is part of doing business for patent attorneys and law firms. Learn how Aptean GenomeQuest can help improve firms' IP strategy, now.Learn More
Whitepaper 22 Aug 2023Aptean PLM, Lascom Edition Whitepaper: Navigating MoCRAWith the passing of the Modernization of Cosmetics Regulation Act of 2022 (MoCRA), considerable compliance requirements are on the horizon. Learn the new requirements and how PLM software supports compliance.Download
Blog Post 14 Aug 2023Addressing 4 Risks of Free IP Sequence SearchWith free IP sequence searches proving increasingly risky, how can taking a different approach transform and de-risk your sequence searching? Learn more, now.Learn More
Blog Post 1 Jun 2023How To Optimize Your Complaint Handling Process for Customer Service ExcellenceDiscover how to optimize your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.Learn More
Blog Post 22 Mar 2023Creating World-Class Customer ServiceDiscover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.Learn More
Brochure 15 Feb 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.Download
Blog Post 26 Jan 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?Learn More
Blog Post 18 Jan 2023Creating a Frictionless Customer Complaint JourneyOrganizations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.Learn More
Blog Post 5 Jan 2023Features to Look For in Customer Complaint Management SoftwareWhen evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.Learn More
Blog Post 27 Dec 2022Leveraging Complaints Data: Unlock the Value of Your DataThere’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.Learn More
Blog Post 15 Dec 2022Critical Complaint Handling KPIs for Driving Good OutcomesKPIs are critical for complaint handling, but are you tracking the right metrics to deliver the insights you need and drive improvement? Find out, now.Learn More
Blog Post 1 Dec 2022Automation on the Frontline of Customer Complaints in the Financial Services IndustryFind out how automation is the key to delivering significant customer experience improvements in financial services complaint handling.Learn More
Blog Post 9 Nov 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?Learn More
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