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Financial Services Industry

Ready for streamlined case and complaints management. Ready for outstanding customer experiences. Ready for simplified regulatory compliance.

We’re ready to supercharge your complaints handling process—are you?

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Your Industry Segment

Each industry has its own unique challenges. So, you need a software partner with deep expertise and years of experience in your specific segment.

Banking

Consumer Credit

Insurance

Don’t see your industry segment?

We work in many segments across the financial services industry. Tell us your needs, and we’ll create the solution for you!

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Financial Services Complaints Management

In this competitive industry, you can’t settle for cookie-cutter solutions. Instead, say yes to specialised financial services complaints management software that helps your business win.

Get the tools you need to nurture long-term customer relationships while driving operational excellence with Aptean Respond.

INDUSTRY SEGMENTS SERVED

Banking , Consumer Credit , Insurance

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Success Stories

Ardonagh Group Optimises Complaint Management with Aptean Respond

The Ardonagh Group, the UK’s largest independent insurance broker with global reach, faced significant operational inefficiency due to fragmented tools and disparate processes.

Implementing Aptean’s complaint management system has streamlined complaints handling processes and enhanced reporting—allowing the Group to focus on excellence and maintain a truly customer-centric approach.

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Aptean Respond

Are you ready for simplified complaints handling? Ready for watertight regulatory compliance? Ready for elevated customer service? Discover how Aptean Respond makes it all possible.

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Discover How Aptean Respond Helps You Comply with Your Country-Specific Regulations

Our experienced team keeps a watchful eye on the latest changes in complaints regulations across the world. So, you can be sure that you’re compliant while providing impeccable complaints management and customer service.

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Aptean Respond

Explore how Respond helps you adhere to these country-specific regulations: CCPA (US), CFPB (US), GDPR (EU), FCA (UK) and RG 271 (AU)

Master the challenges of your industry with a solution tailored to your needs

Want to take your business to the next level? A one-size-fits-all solution just won’t cut it. That’s why our complaints management software is built with the capabilities to tackle your challenges.

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Complaints and Dispute Management

Streamline complaints from all channels, track disputes from capture to resolution and automate workflows and escalation paths. Start improving outcomes for your customers and your business today with our configurable complaint management solution.

Regulatory Compliance

Maintaining compliance with financial services regulations can be a grueling task. That’s the reason we built Aptean Respond around the latest regulatory requirements—whether it’s CCPA, GDPR or RG 271—we take the hassle away from your compliance.

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Consumer Vulnerability Detection

If you’re in the UK or Australia, you cannot take consumer vulnerability lightly—especially in the wake of the COVID-19 pandemic. Instead, use our built-in text analytics tool to empower your staff to identify and support vulnerable customers.