Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
- Blog PostMar 30, 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.
- Blog PostNov 23, 2021Black Friday Shopping: Supporting Vulnerable CustomersWe look at how financial services businesses can ensure the fair treatment of their vulnerable customers at this busy time.
- Blog PostNov 3, 2021The Importance of Keeping Customers UpdatedUpdating customers is a vital part of the complaints journey. Explore how you can automate updates, boosting customer satisfaction and business efficiency.
- Blog PostAug 23, 2021The Heart of the Matter: The Importance of Robust Root Cause Analysis in Complaint ManagementAs the saying goes - prevention is better than the cure. And it’s certainly true when it comes to identifying root causes in complaints management. Discover how, now.
Ready to start transforming your business?
We’ve got the specialized industry software to help your organization thrive.