Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog PostJul 7, 2022Complaint Quality Assurance: More Than Just Customer OutcomesComplaint quality assurance has evolved. We look at how complaint QA can deliver new insights and oversight to inform continuous improvement.Learn More
WhitepaperJun 21, 2022Aptean Food & Beverage ERP Whitepaper: How to Thrive During Food & Beverage Market TurbulenceThe food and beverage industry is vulnerable to external pressures – uncontrollable factors are affecting every element of the manufacturing process.Download
Blog PostJun 8, 2022Ensuring Five-Star Complaint Handling ExcellenceFinancial services businesses face more complaints and higher customer expectations than ever. How can they improve complaint handling? Find out how, now.Learn More
Blog PostMay 20, 2022Leveraging Complaints Data - What Does It Look Like in Practice?We delve deeper into the issue of operational reporting, looking at the practicalities of deriving invaluable business insight from your complaints data.Learn More
Blog PostApr 20, 2022Leveraging Complaints Data: Go Beyond Operational ReportingLeverage your complaints data to inform data-driven decision-making and ultimately make a real difference to your bottom line.Learn More
eBookApr 13, 2022The Heart of the UK Complaints CommunityThis eBook shares insights from the Complaints Coffee Club, a platform from the Collaboration Network supported by Aptean.Download
eBookApr 12, 2022Aptean Respond eBook: Achieving Customer Service ExcellenceCustomer success stories with Aptean RespondDownload
WhitepaperMar 31, 2022Aptean Food & Beverage ERP Whitepaper: Dealing with Disruptions in the Food and Beverage IndustryLeverage technology to navigate this dynamic marketplaceDownload
Blog PostMar 30, 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
WhitepaperFeb 23, 2022Aptean Food & Beverage ERP Whitepaper: A Thorough Adoption Process is Crucial for a Successful ERP ImplementationThe best ERP software is designed to be customisable and scale with your business, and you’ll want to take advantage of those features.Download
- Success StoryFeb 21, 2022Aptean Respond Case Study: BGL InsuranceComplaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements
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Success StoryFeb 9, 2022Leading Pharmaceutical Company Increases Efficiencies by 20% with Aptean Proof of DeliveryFind out how a national pharmaceutical company that serves communities throughout the U.K. increased efficiencies by 20% with Aptean.Download
Press ReleaseFeb 4, 2022Aptean Employee Drives Record Donations for Hospice Volunteer ProgramCreatively Combines Skills and Software to Support Annual FundraiserRead more
Blog PostFeb 2, 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.Learn More
- Press ReleaseDec 22, 2021Aptean Expands UK Presence and Offerings through Acquisition of Systems Integration (Trading) LimitedProvides Highly Complementary ERP and MES Solutions to Aptean’s Food and Beverage Solutions.
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