Aptean Insights

Using spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.

In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.

The best complaint handling software delivers value to your customers and internal stakeholders right across your organisation. Explore those benefits today.

There’s a good reason digital transformation is on everyone’s agenda—it unlocks huge benefits for your business. Let’s breakdown the top eight of those benefits.

We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.

Discover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.

Discover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.

Simplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.

With more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?

Organisations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.

When evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.

There’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.

As the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?