Aptean Insights

New research by Aptean has identified five key areas where manufacturers can successfully apply AI to drive tangible business improvements.

As more apparel brands use dropshipping services, find out how an apparel ERP can help you balance service and profitability when fulfilling dropship orders.

Explore how these two ERP software approaches—individual apps not natively designed to work together vs. a purpose-built solution—stack up against each other.

Using spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.

In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.

With a number of trends taking the industry by storm, now is the time for beverage companies to capitalise, using ERP to enable a focus on innovation.

Looking to slash fleet costs? Elevate your customer service game? Transform your logistics operation? Find out how with advanced tools built for the job.

The best complaint handling software delivers value to your customers and internal stakeholders right across your organisation. Explore those benefits today.

With more competition than ever, customer satisfaction is key to your profitability. Discover how software helps you tackle five major facets of product quality.

With external factors piling on the pressure, it’s time to tame the complexity of your dairy business with software designed for the challenges you face daily.

Economic headwinds have companies employing these five apparel industry tactics to reduce costs and propel growth. Explore what they’re doing, now.

We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

Find out how an ePOD solution helps you streamline on-site data capture, improve visibility throughout your operation and reduce inbound queries.

Discover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.