Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Brochure 15 Feb 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.Download
Blog Post 26 Jan 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?Learn More
Blog Post 18 Jan 2023Creating a Frictionless Customer Complaint JourneyOrganisations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.Learn More
Blog Post 5 Jan 2023Features to Look For in Customer Complaint Management SoftwareWhen evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.Learn More
Success Story 28 Dec 2022Aptean Respond Case Study: Eric InsuranceAptean Respond helps Eric Insurance achieve RG 271 compliance, as well as the financial savings from increased efficiency and automated controls.Download
Blog Post 20 Dec 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?Learn More
Blog Post 1 Dec 2022Automation on the Frontline of Customer Complaints in the Financial Services IndustryFind out how automation is the key to delivering significant customer experience improvements in financial services complaint handling.Learn More
Blog Post 3 Nov 20224 Big Challenges in the Bakery Industry and How the Right Software Makes All the DifferenceFrom shelf life and allergen management to supply chain disruptions and changing consumer preferences—here’s how to tackle your top bakery manufacturing challenges.Learn More
Blog Post 1 Nov 2022Health Is Wealth: Capitalize on Healthy Food and Beverage Trends with an Industry-Specific PLMTo capitalize on the growing trend for healthier food and beverage products you’ll need an optimized new product development process. Enter industry-specific PLM.Learn More
Blog Post 17 Oct 2022A Full Recap of Aptean Accelerate 2022We recap the topics discussed, insights shared and compelling thought leadership provided by our range of speakers at Aptean Accelerate.Learn More
Blog Post 14 Oct 2022Aptean Respond Summer Release 2022 – The Latest Edition of Aptean's Complaint Management SystemWe look at how the latest version of our complaint management system can help streamline the end-to-end customer complaint journey and improve outcomes.Learn More
Blog Post 29 Sep 2022Customer Experience Excellence – The Key to Compliance, Retention and Good OutcomesWith research showing that customer experience is key to compliance and customer retention, you can use tech to ensure customer experience excellence.Learn More
Blog Post 31 Aug 2022The Food and Beverage Industry GlossaryA round-up of the most commonly used food and beverage industry terms and phrases with expanded definitions and links to further information.Learn More
Blog Post 3 Aug 2022What It Takes To Be Fully Recall-Ready in the Food and Beverage IndustryRecalls can have a staggering impact on any food or beverage business, but there’s nothing to fear if you’re confidently recall-ready—here’s how to get there.Learn More
Blog Post 2 Aug 20225 Challenges for Consumer Goods Businesses and How the Best PLM Software Helps You Tackle ThemWhen facing pressure from all sides—like government agencies and discerning shoppers—PLM software is the key to success for consumer goods businesses.Learn More
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