Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 31 Jul 2023Shining a Spotlight on Root Cause Analysis (RCA)We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.
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- Blog Post 21 Jul 2023Why You Should Put Complaints at the Heart of Your BusinessHaving complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.
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- Blog Post 20 Jun 2023Driving Efficiency and Improving Visibility with ePOD TechnologyFind out how an ePOD solution helps you streamline on-site data capture, improve visibility throughout your operation and reduce inbound queries.
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- Blog Post 2 May 2023Maximising 3PL Efficiency and Profitability with Advanced Truck Route Planning SoftwareWhen distribution is your business there’s no room to hide—your operation must be as productive as possible. Discover how routing software can help.
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- Blog Post 12 Apr 2023Meat Distribution Software: ERP and TMS Features that Help You Tackle Sector-Specific ChallengesDiscover how enterprise resource planning and transportation management software tackle the specific challenges of the meat, seafood and poultry industry.
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- Brochure 15 Feb 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.
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- News 1 Feb 2023Aptean Appoints Marianne Chikos as Chief Customer OfficerAccelerates Focus on Enhancing the Customer Experience
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- Blog Post 26 Jan 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?
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- Blog Post 18 Jan 2023Creating a Frictionless Customer Complaint JourneyOrganisations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.
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- Blog Post 5 Jan 2023Features to Look For in Customer Complaint Management SoftwareWhen evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.
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- Blog Post 20 Dec 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?
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- Blog Post 1 Dec 2022Automation on the Frontline of Customer Complaints in the Financial Services IndustryFind out how automation is the key to delivering significant customer experience improvements in financial services complaint handling.
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- Blog Post 3 Nov 20224 Big Challenges in the Bakery Industry and How the Right Software Makes All the DifferenceFrom shelf life and allergen management to supply chain disruptions and changing consumer preferences—here’s how to tackle your top bakery manufacturing challenges.
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- Blog Post 1 Nov 2022Health Is Wealth: Capitalize on Healthy Food and Beverage Trends with an Industry-Specific PLMTo capitalize on the growing trend for healthier food and beverage products you’ll need an optimized new product development process. Enter industry-specific PLM.
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- Blog Post 17 Oct 2022Full Recap of Aptean Accelerate 2022We recap the topics discussed, insights shared and compelling thought leadership provided by our range of speakers at Aptean Accelerate.
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