Aptean Insights

If you’re seeing any of these tell-tale warnings in your operation – from excessive manual data entry to frequent customer disputes – it’s time to invest in ePOD.

Aptean’s recent research report, conducted in conjunction with B2B International, revealed that AI is already seeing widespread adoption among food and beverage organisations.

As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

As you know, most routing solutions improve daily fleet performance, but only the best systems also unlock the future potential of your operation. Find out how, now.

Discover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.

Discover how Wiley Companies unlocked greater scalability, reliability and business growth by converting its ERP system to a Software as a Service (SaaS) model.

Discover how enterprise resource planning and transportation management software tackle the specific challenges of the meat, seafood and poultry industry.

Discover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.

Accelerates Focus on Enhancing the Customer Experience

With more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?

Organisations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.

As the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?

In a landscape focused on online interactions, creating an outstanding in-store experience can set your brand apart boosting customer loyalty and omni-channel success.

The on-site brand experience is a pivotal customer touchpoint for all mobile workforces. Find out how mobile proof of delivery software can improve your on-site customer service.