Out-of-the-Box Functionality
To Easily Comply With the
Latest Regulations
No Hassle Regulatory Compliance Management
Stringent regulatory requirements are part of everyday life for financial service organisations like yours. That’s why we configured Aptean Respond with built-in industry-specific reporting formats, workflow management systems and communication templates—delivering the depth and breadth of functionality you need to excel at regulatory compliance management.
We make it our business to stay up-to-date with the latest regulations from authorities around the world, including the UK’s Financial Conduct Authority (FCA), the Australian Financial Complaints Authority (AFCA), the US Consumer Financial Protection Bureau (CFPB) and many more. We also work in close partnership with expert consultancies, including KPMG, Huntswood and Complaints EQ, to ensure that you are equipped with the latest technologies and best practices.
With workflows, templates and controls designed around the requirements of your industry and region, Respond helps your team maintain full compliance while they focus on delivering an exceptional customer experience.
How Respond Enhances Your Compliance Processes
Whichever regional or industry regulations you must adhere to, Aptean Respond has the features you need to tackle compliance with ease.
Designed around the latest regulatory and legal requirements
Comprehensive visibility across the entire customer complaint journey
Industry-specific templates, workflows, and reporting tools
Full auditability to demonstrate compliance
Risk-based quality assurance tools
In-depth reporting functionality
Easily configurable to adhere to evolving regulations
Find out more about our complaints management system, Aptean Respond
Other capabilities of our
complaint management
software that you’ll love
Complaints and Dispute Management
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Complaints and Dispute Management
The challenge
With high volumes, changing staff and disjointed systems, it’s almost impossible to ensure you deliver a professional and consistent response to every customer complaint.
The solution
Our complaint management system allows you to track and streamline complaints from all channels from capture to resolution—improving outcomes for you and your customers.
See more on complaints and dispute managementCustomer Experience
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Customer Experience
The challenge
In this industry, customer loyalty is more important than ever, so your service must stand out from the crowd. But, balancing this with efficiency and compliance is tough.
The solution
Our solution can help you take your customer experience to the next level—providing consistent, loyalty-inspiring service that sets you apart without operational sacrifices.
See more on customer experienceConsumer Vulnerability Detection
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Consumer Vulnerability Detection
The challenge
With growing regulatory focus, detecting vulnerability is critical. But it can be tough—particularly in contact centres, where staff turnover and inexperience are common.
The solution
To help you master this challenge we designed our first-of-its-kind built-in text analytics tool—empowering your staff to identify and support vulnerable customers.
See more on consumer vulnerability detectionRespond Helps You Comply with These Regulations
Aptean Insights
Start transforming your complaints management
If you’re ready to take your financial services business to the next level, we’d love to help.
