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Ready to Excel at Regulatory Compliance Management

With regulations always evolving, it can be difficult to ensure your team is following best practices consistently and efficiently.

Enter Aptean Respond—taking the hassle out of your complaints process regulatory compliance.

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Out-of-the-Box Functionality

To Easily Comply With the

Latest Regulations

No Hassle Regulatory Compliance Management

Stringent regulatory requirements are part of everyday life for financial service organisations like yours. That’s why we configured Aptean Respond with built-in industry-specific reporting formats, workflow management systems and communication templates—delivering the depth and breadth of functionality you need to excel at regulatory compliance management.

We make it our business to stay up-to-date with the latest regulations from authorities around the world, including the UK’s Financial Conduct Authority (FCA), the Australian Financial Complaints Authority (AFCA), the US Consumer Financial Protection Bureau (CFPB) and many more. We also work in close partnership with expert consultancies, including KPMG, Huntswood and Complaints EQ, to ensure that you are equipped with the latest technologies and best practices.

With workflows, templates and controls designed around the requirements of your industry and region, Respond helps your team maintain full compliance while they focus on delivering an exceptional customer experience.

How Respond Enhances Your Compliance Processes

Whichever regional or industry regulations you must adhere to, Aptean Respond has the features you need to tackle compliance with ease.

Designed around the latest regulatory and legal requirements
Comprehensive visibility across the entire customer complaint journey
Industry-specific templates, workflows, and reporting tools
Full auditability to demonstrate compliance
Risk-based quality assurance tools
In-depth reporting functionality
Easily configurable to adhere to evolving regulations

Find out more about our complaints management system, Aptean Respond

Other capabilities of our

complaint management

software that you’ll love

We know your industry inside out. This expertise enables us to create complaints management software with the capabilities to solve your challenges—ensuring you’re Ready for What’s Next, Now®.

Complaints and Dispute Management

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Complaints and Dispute Management

The challenge

With high volumes, changing staff and disjointed systems, it’s almost impossible to ensure you deliver a professional and consistent response to every customer complaint.

The solution

Our complaint management system allows you to track and streamline complaints from all channels from capture to resolution—improving outcomes for you and your customers.

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Customer Experience

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Customer Experience

The challenge

In this industry, customer loyalty is more important than ever, so your service must stand out from the crowd. But, balancing this with efficiency and compliance is tough.

The solution

Our solution can help you take your customer experience to the next level—providing consistent, loyalty-inspiring service that sets you apart without operational sacrifices.

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Consumer Vulnerability Detection

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Consumer Vulnerability Detection

The challenge

With growing regulatory focus, detecting vulnerability is critical. But it can be tough—particularly in contact centres, where staff turnover and inexperience are common.

The solution

To help you master this challenge we designed our first-of-its-kind built-in text analytics tool—empowering your staff to identify and support vulnerable customers.

See more on consumer vulnerability detection