Aptean Insights
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Blog Post 20 Nov 2024How Staff Benefit From a Customer Complaint Handling SystemFind out how the right complaint handling system helps boost employee well-being and satisfaction while reducing turnover rates and improving service.Learn More
Blog Post 2 Oct 2024Supporting a Circular Economy in the Food and Beverage IndustryWhether it’s sourcing goods regeneratively, reducing waste or leveraging byproducts, find out how your business can contribute to a circular food economy.Learn More
Blog Post 12 Sep 2024Complaints Regulations Roundup for UK Financial Firms (and How Software Streamlines Compliance)For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.Learn More
Blog Post 7 Aug 2024Complaint Handling System: 6 Telltale Signs You Need an UpgradeUsing spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.Learn More
Infographic 12 Jul 2024Why is Aptean Respond Better Than Salesforce for Managing Complaints?Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.Download
Blog Post 10 Jul 2024The £9 Billion Blind Spot: How CRM Falls Short in Complaints ManagementUsing CRM to manage your complaints process can make it harder to reach quick, cost-effective case resolutions and raise your risk of regulatory referrals.Learn More
Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.Learn More
Blog Post 12 Jun 2024Aptean Respond vs. Salesforce: Which Is Best for Complaints Handling?It can be tempting to bolt complaint management onto your existing CRM, but most companies find that a specialist solution is best in the end. Let’s dive into why.Learn More
Blog Post 5 Jun 2024Complaints Management Software: 11 Stats To Grab Your CEO’s AttentionBuild your business case for complaints management software with these compelling stats that prove how much time and money you can save.Learn More
Blog Post 30 May 2024Four Reasons a Web-Based Complaint Management System Is the Way To GoWith lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.Learn More
Infographic 29 May 2024Create Your Business Case for Complaints Management SoftwareCreate a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.Download
Blog Post 8 May 2024Complaint Management System Requirements: A Step-By-Step Checklist for Successful ImplementationYour step-by-step guide for complaint management software implementation—from features to look for to compliance considerations and user training.Learn More
Blog Post 22 Apr 2024Prevention Is Better Than Cure: Why Your Complaint Handling Strategy Has the Wrong GoalPrevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.Learn More
eBook 19 Apr 2024Aptean Respond eBook: How to Reduce Your Customer ComplaintsTaking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.Download
Blog Post 10 Jan 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organisation. Explore those benefits today.Learn More
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