Aptean Insights
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- Infographic 12 Jul 2024Why is Aptean Respond Better Than Salesforce for Managing Complaints?Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.
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- Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.
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- Blog Post 5 Jun 2024Complaints Management Software: 11 Stats To Grab Your CEO’s AttentionBuild your business case for complaints management software with these compelling stats that prove how much time and money you can save.
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- Blog Post 30 May 2024Four Reasons a Web-Based Complaint Management System Is the Way To GoWith lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.
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- Blog Post 8 May 2024Complaint Management System Requirements: A Step-By-Step Checklist for Successful ImplementationYour step-by-step guide for complaint management software implementation—from features to look for to compliance considerations and user training.
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- Blog Post 22 Apr 2024Prevention Is Better Than Cure: Why Your Complaint Handling Strategy Has the Wrong GoalPrevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.
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- eBook 19 Apr 2024Aptean Respond eBook: How to Reduce Your Customer ComplaintsTaking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.
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- Blog Post 2 Apr 20245 Beverage Industry Trends: New Challenges and Opportunities Bubbling UpWith a number of trends taking the industry by storm, now is the time for beverage companies to capitalise, using ERP to enable a focus on innovation.
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- Blog Post 30 Jan 2024Transform Your Fleet Operations With These 3 Transport Management SolutionsLooking to slash fleet costs? Elevate your customer service game? Transform your logistics operation? Find out how with advanced tools built for the job.
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- Blog Post 10 Jan 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organisation. Explore those benefits today.
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- Blog Post 17 Oct 2023Boost Customer Experience With Uncompromising Food Quality AssuranceWith more competition than ever, customer satisfaction is key to your profitability. Discover how software helps you tackle five major facets of product quality.
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- Blog Post 13 Oct 2023Optimising Complaints Quality Assurance – Taking it Beyond Compliance to Boost MoraleThe right QA solution can help your business optimise complaints quality assurance, going above and beyond to help boost employee morale. Discover how, now.
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- Blog Post 10 Oct 2023How ERP Software for Dairy Industry Businesses Offers Solutions for 4 Major ChallengesWith external factors piling on the pressure, it’s time to tame the complexity of your dairy business with software designed for the challenges you face daily.
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- Blog Post 6 Sep 2023How Can Complaints Drive Business Accountability?With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.
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- Blog Post 17 Aug 20235 Apparel Industry Tactics Brands Use to Reduce Costs and Propel GrowthEconomic headwinds have companies employing these five apparel industry tactics to reduce costs and propel growth. Explore what they’re doing, now.
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