Aptean Insights

Simplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.

If you’re seeing any of these tell-tale warnings in your operation – from excessive manual data entry to frequent customer disputes – it’s time to invest in ePOD.

For financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.

For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.

Create a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.

Aptean’s recent research report, conducted in conjunction with B2B International, revealed that AI is already seeing widespread adoption among food and beverage organisations.

Prevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.

Taking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.

As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.

With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

As you know, most routing solutions improve daily fleet performance, but only the best systems also unlock the future potential of your operation. Find out how, now.

Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.

Discover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.

Discover how Wiley Companies unlocked greater scalability, reliability and business growth by converting its ERP system to a Software as a Service (SaaS) model.