Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 10 Jul 2024The £9 Billion Blind Spot: How CRM Falls Short in Complaints ManagementUsing CRM to manage your complaints process can make it harder to reach quick, cost-effective case resolutions and raise your risk of regulatory referrals.
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- Infographic 29 May 2024Create Your Business Case for Complaints Management SoftwareCreate a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.
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- Webinar Replay 30 Apr 2024Navigating the New FCA Discretionary Commission ArrangementsWatch our 30-minute on-demand webinar to gain actionable insights to help you navigate the FCA changes effectively.
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- Blog Post 6 Sep 2023How Can Complaints Drive Business Accountability?With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.
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- Blog Post 18 Aug 2023How Aptean Respond Can Improve Your Remediation ProcessRemediation is part and parcel of the UK financial services sector. Discover how Aptean Respond can act as a customer remediation tool.
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- Blog Post 19 Jul 2023Consumer Duty Compliance: Is Your Complaints Team Ready?Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.
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- Blog Post 6 Jun 2023How Can Technology Help Financial Services Businesses Better Manage the Entire Remediation Process?Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.
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- Blog Post 20 Dec 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?
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- Blog Post 9 Nov 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?
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- eBook 18 Oct 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.
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- eBook 12 Apr 2022Aptean Respond eBook: Achieving Customer Service ExcellenceA purpose-built complaint and case management system can elevate the experience of your customers. Click here to see how Aptean Respond clients benefit from our industry-specific solution.
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- Success Story 21 Feb 2022Aptean Respond Case Study: BGL InsuranceAptean's complaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements for BGL Insurance.
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- Blog Post 7 Feb 2022How To Tackle Customer Vulnerability and Achieve Service ExcellenceIn the financial services industry, managing customer vulnerability is critical and if done correctly can be the route to service excellence. Find out how, now.
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- Blog Post 2 Feb 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.
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- Blog Post 23 Nov 2021Black Friday Shopping: Supporting Vulnerable CustomersWe look at how financial services businesses can ensure the fair treatment of their vulnerable customers at this busy time.
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