What Can You Expect From Aptean’s Professional Services Team?

Quicker Implementation

A solution developed for your industry paired with a knowledgeable team guiding your implementation means:

No costly or timely software customisations needed—achieve go-live quickly, saving you time and money
A streamlined implementation process that incorporates industry best practices and expert recommendations for your specific procedures
Your dedicated contacts will be there every step of the way—keeping you informed and providing support

Innovation and Expertise

Aptean understands how critical technology investments are to our customers. The software is only part of the solution—a true partner enables the transformation of your business. That’s why we provide:

A proven implementation process, from ideation to installation and beyond
Best-in-class project leaders who consult with you through project objectives and outcomes
Staff who understand your industry and are continually striving to deliver innovative solutions to solve your challenges

Unparalleled Support

Our company’s mission is to solve tomorrow’s unique challenges today with unrivaled purpose-built software and superior customer experiences from people who care. With Aptean, you’ll benefit from:

Dedicated professionals that offer depth and breadth expertise in the products and technology solutions
A wide array of comprehensive support services to keep your business moving
Customer support representatives that you can count on to get to the bottom of every question and provide timely resolutions

Aptean at a Glance

1,000 +

We have over 1,000 dedicated professional services and support team members

97%

Collectively, our customers have an overall satisfaction score of 97%

10 +

Our talented team averages over 10 years of experience

Our greatest success and strength comes from working together as a team, side-by-side with our customers.

Whether you are new to Aptean or a longtime customer looking for ways to further optimise the use of your solution, we have the services and support you need.

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Customer Support

Your trusted customer support team is ready to quickly and accurately answer your technical questions and keep your operations moving forward. We offer online self-service portals and help over the phone, to provide you with unparalleled support.

Find your local support contact

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Implementation

Our implementation professionals have deep industry expertise and experience, backed by a proven track record of successful delivery around the world.

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Managed IT Services

Experts in our IT Services department provide an array of support to solve your infrastructure, hardware and technology challenges. From on premise to cloud deployments and everything in between, Aptean has reliable and responsive services.

Cloud Services

Aptean’s cloud services bring additional business value with innovation and flexibility, as well as cost-effective savings. We provide one-stop cloud hosting services, managed by our team of certified system engineers.

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Consulting

Change is an absolute necessity for your business to maintain a competitive edge in your industry’s marketplace. We’re ready to help develop a plan that will improve your processes and provide significant benefits to your organisation.

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Education and Continuous Learning

Aptean provides numerous opportunities for customers to continue their ERP education and software optimisation with Lunch and Learn webinars, educational summits, industry-specific symposiums, user conferences and more.

Unlock quicker implementation and unparalleled support

We’re relentlessly committed to delivering software and services tailored to businesses like yours. Reach out today to request a callback.