Aptean Industrial Manufacturing ERP, WorkWise Edition - Customer Relationship Management (CRM)

Full Featured CRM Software

Aptean CRM is Aptean's sales and marketing automation software. From sales and customer service to marketing automation, marketing management contact center and mobile, Aptean CRM delivers a complete solution with unparalleled power and functionality. Plus, it’s the only CRM solution that includes built-in marketing automation and contact center software with no confusing pricing tiers. It has also been honored with a number of industry awards, including the ISM Top 15 Award and the 2014 TopTenREVIEWS Excellence Award.

Aptean CRM is adaptable and easy to use. Users can easily create new fields, screens, tabs, controls or workflows to capture unique requirements. You can also choose whether you want to deploy it in the cloud or on-premise. Aptean CRM also includes unlimited phone, email and chat support in both our on-premise and hosted (cloud) software plans, plus access to free online training.

Mobilize Your Sales Force

The CRM Sales Rep Portal gives your sales reps easy access to information required to close more deals, make decisions faster and improve communication and responsiveness to customer questions.

Included with Aptean CRM, the Sales Rep Portal provides salespeople in the field seamless access to all customer-related data maintained in Aptean Industrial Manufacturing ERP WorkWise Edition, including open orders, invoices, quotes, AR and more. Sales reps can create new quotes and access data from ERP or from CRM whether they’re in the office or on the go.

Aptean CRM Software Features

• Sales Automation. From lead generation to cultivating prospects and up-selling customers, Aptean CRM supports your sales staff throughout the entire sales cycle.

• Marketing Automation. From workflow builder and email marketing to lead processing and website visitor tracking, Aptean CRM’s marketing automation platform offers it all.

• Mapping. Powered by Google Maps, our mapping functionality allows you to see other companies and prospects to better plan your trips and schedules.

• Customer Service. Deliver outstanding customer service. Efficiently track incidents, reference knowledge base articles, assign and escalate cases and streamline searches.

• Contact Center. Aptean CRM’s contact center software provides the tools you need to ensure all of your customer engagements are handled properly and productively.

• Mobile CRM. Take your data with you wherever you go! The Aptean CRM mobile app gives you fast access to your data from your smartphone or tablet.

• Management. Build integrated marketing campaigns and analyze their effectiveness in order to determine where your marketing dollars are best spent.

• Customization Tools. Easily make changes to the application, such as adding new fields, extending the database, altering the user interface, and adding business logic.

Aptean CRM Key Benefits

• Complete solution for one low price

• Unlimited support and training

• Enhanced customer experience

• Improved customer service

• Enhanced sales cycle support

• Better customer retention

• Focused marketing efforts

• Develop more opportunities

• Easy to use and customize

• Automated reports and analytics

• Better coordination and cooperation among departments

Aptean CRM Key Features

• Intuitive user interface

• QuickBooks integration

• Mapping powered by Google Maps

• 6 suites and over 30 applications

• Ability to track how prospects and customers visit your website

• Mobile app

• Fully responsive interface that adjusts across all browser sizes and devices

• Marketing and Sales automation abilities

• Deliver outstanding customer service

• Plan and carry out targeted marketing campaigns

At Aptean, we know manufacturing. From computers and electronics to fabricated metals, our ERP is designed to conquer the challenges discrete manufacturers face—today and every day.

Want to find out how our industrial manufacturing ERP, Aptean Industrial Manufacturing ERP,can help your business? Contact us today to chat with one of our experts or schedule a demo to see for yourself.