An Advanced Solution to
Help you Shine in a
Challenging Market
Differentiate Your Customer Experience
In a market where customer loyalty is dwindling and expectations continue to rise, you must nurture strong, long-term customer relationships to compete. In these challenging conditions, effectively managing complaints is vital. But, that’s easier said than done, right?
Enter Aptean Respond. Our specialised system takes your customer experience management to the next level, giving your team the tools they need to handle complex customer complaints while delivering loyalty-inspiring customer service.
Ideal for managing large volumes of complex complaints and feedback, Respond's customisable workflows and templates help your team resolve complaints faster while maintaining quality and consistency at every touchpoint. The solution's robust quality assurance processes help mitigate risk while ensuring best practices—improving outcomes for both your business and your customers.
What Can You Achieve With Aptean Respond?
With Respond, you can make customer experience a competitive advantage for your organisation.
Improve quality and consistency of the end-to-end customer journey
Track complex customer complaints across multiple departments
Streamline processes and procedures for more efficient resolutions
Spot trends and identify root causes quickly and easily
Gather feedback on your processes with customer survey tools
Monitor staff performance and highlight areas for development
Capture actionable insight to achieve customer experience excellence
Reinforce best-practices with real-time quality assurance and retrospective quality control
Find out more about our complaints management system, Aptean Respond
Other capabilities of our
complaint management
software that you’ll love
Complaints and Dispute Management
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Complaints and Dispute Management
The challenge
With high volumes, changing staff and disjointed systems, it’s almost impossible to ensure you deliver a professional and consistent response to every customer complaint.
The solution
Our complaint management system allows you to track and streamline complaints from all channels from capture to resolution—improving outcomes for you and your customers.
See more on complaints and dispute managementRegulatory Compliance
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Regulatory Compliance
The challenge
With regulations changing regularly it can be challenging to ensure you are compliant and following best practices consistently throughout your organisation.
The solution
We stay up to date on new regulations from authorities around the world—ensuring this expertise is built into Aptean Respond—so, you can be confident in your compliance.
See more on regulatory complianceConsumer Vulnerability Detection
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Consumer Vulnerability Detection
The challenge
With growing regulatory focus, detecting vulnerability is critical. But it can be tough—particularly in contact centres, where staff turnover and inexperience are common.
The solution
To help you master this challenge we designed our first-of-its-kind built-in text analytics tool—empowering your staff to identify and support vulnerable customers.
See more on consumer vulnerability detectionAptean Insights
Start transforming your complaints management
If you’re ready to take your financial services business to the next level, we’d love to help.
