The Benefits of Route Optimisation Software: Your Full Breakdown

The logistics and delivery industry is more competitive than ever. Meaning every company needs to streamline its operations to keep up. Whether you're managing deliveries to businesses or end consumers, you know how challenging it can be to balance efficiency with service levels.

With customer expectations continuing to grow, fuel and labour costs through the roof and everyone worried about the planet, your business is under much pressure to optimise your delivery operations.

That’s where route optimisation software comes in. With the best routing systems, you can streamline processes, improve customer satisfaction, reduce emissions and save money. We don’t need to tell you how significant an advantage these benefits can give you in the world of logistics.

In this guide, we'll explore all the available benefits—from the headliners to the invisible workhorses—so you can understand exactly where your return on investment (ROI) will come from and build a watertight business case for route optimisation software.

Cost-Saving Benefits

Let’s start with one of the most compelling benefits of route optimisation software—reducing costs by up to 30%. Whether you’re delivering your own products or distributing on behalf of other brands, you've got a fleet of vehicles, each making its rounds, delivering goods to various locations. Therefore, in its simplest terms, efficient routing means you’re cutting down on wasted time, fuel and resources.

Lower Fuel Costs

Fuel costs eat up a large portion of your budget with prices fluctuating often. But there’s one thing that doesn’t change: fewer miles driven equals less fuel used. Using advanced algorithms, route optimisation software calculates the most efficient schedules for your drivers, reducing truck miles across your entire fleet. This immediately reduces your fuel costs and contributes to rapid ROI.

Reduced fuel consumption also means fewer trips to the pump, translating to more time driving. This small but impactful change helps you maintain tighter schedules and improves delivery reliability and customer satisfaction. Fewer stops, less idling and shorter routes all contribute to minimising your fuel expenses. Plus, you’re not just saving money—you’re also helping the environment by reducing emissions.

Reduced Fleet Size

With optimised routes, you can do more with less. If each truck runs a more efficient route, covering more ground in less time, you won’t need as many vehicles to handle the same workload. This decrease in the number of trucks you need to run every day means lower operational costs, reduced maintenance expenses, and potentially lower insurance premiums, all contributing to substantial cost savings.

In addition, if you’re regularly using third party carriers to supplement your fleet, you may be able to reduce those costs and handle the workload in house. What’s more, you may find you’re able to take on more business without expanding your fleet immediately—delaying the expense of buying new vehicles and helping you drive growth.

Fewer Failed Deliveries

How often do deliveries fail because of inaccurate planning? Missed time windows, incorrect addresses or inefficient routing can all lead to failed deliveries or returns, which create additional fuel and labour costs as well as administrative headaches and unhappy customers.

Route optimisation software can significantly reduce these burdens.  By creating realistic, efficient routes that adhere to customer time windows, and offering tools to ensure your drivers follow those routes, your business minimises the chances of failed deliveries. The fewer failed deliveries, the less you spend on returns and redeliveries. And, as you know, consistently meeting your delivery promises helps you build better long-term customer relationships—driving profitability.

Minimised Delays and Fines

Traffic congestion and delays can be costly. They affect your delivery schedule and increase the risk of hefty chargebacks for late deliveries. Route optimisation software helps you avoid these issues by planning routes that minimise the risk of delays. By ensuring on-time deliveries, you reduce the likelihood of customer-imposed penalties and improve your overall efficiency, providing a sense of relief and security for your operations.

In addition, by choosing routing software with zoning functionality, you can better manage the increasing complexity of urban penalty zones. For example, with this feature, your routes will automatically avoid low emissions zones in major cities or ensure that only appropriate vehicles are travelling within them—reducing fines and other ramifications.

Maximised Deliveries Per Route and Backhauls

Another bottom-line benefit of route optimisation software is the ability to make more deliveries per day—music to the ears of any logistics professional. By reducing the miles driven on each route, ensuring the right vehicle type and driver are assigned first time, every time, and scheduling backhauls, sophisticated routing software can boost your productivity and allow more deliveries to be made each day.

This can have an immediate impact on your profitability, by reducing third-party carrier costs and allowing you to take on additional workload without expanding your fleet. Plus, by using the right routing and scheduling system, you can integrate routes between depots, treating your entire fleet as one resource—further reducing empty running and maximising productivity. 

Customer Service Benefits

In such a competitive environment, your customers are the lifeblood of your business. And, when others are racing to the bottom on price at the cost of service, delivering an excellent customer experience can set you apart.

As such, keeping your customers happy should be one of your top priorities. Route optimisation software can help you do just that—all without breaking the bank. An advanced system can significantly enhance your service offerings, helping you exceed customer expectations in several ways, improve loyalty and grow your reputation.

More Precise and Reliable Delivery Times

Customers want to know exactly when their order will arrive. Whether it’s a consumer waiting around at home, or a business with dependencies based on that shipment, knowing in advance when to expect their delivery is critical. With route optimisation software, you can automate the planning of precise schedules that take into account all of your business variables to ensure feasibility. This means you can provide your customers with delivery time slots you’re confident you can achieve every time—boosting customer trust, increasing On-Time, In Full (OTIF) rates and giving you a competitive edge.

By consistently meeting delivery windows, you can also reduce customer service inquiries and complaints, allowing your support teams to focus on more complex issues. This level of reliability, facilitated by route optimisation software, can set you apart from the competition. When customers can trust that you’ll deliver on time, they’re more likely to return or renew their contract. When customer loyalty is more important than ever, delivering this precise and reliable service enhances customer satisfaction, bolsters your reputation and fuels growth.

Enhanced Visibility and Communication

Advanced route optimisation software doesn’t just enhance your planning. It integrates with your telematics system to provide real-time visibility into where your drivers are and how they are progressing vs. the planned route, ensuring your team and customers are always in the loop. You can monitor progress and communicate with your drivers to adjust for delays or issues.

This kind of visibility is invaluable. Not only can you keep track of your fleet, but you can also improve communication with your customers— sending them real-time updates or adjusting delivery windows if something changes. This level of transparency builds trust with your customers and provides many benefits.

For example, this visibility leads to fewer surprises, fewer missed deliveries and greater confidence in your service. When your customers can track their deliveries and receive timely updates, they feel more connected to the process, enhancing their overall experience.

Better Fulfilment of Exacting Customer Requirements

Many of your customers have unique requirements. They may need deliveries at a certain time, to a specific location on their site, require an additional on-site service, or even goods at a specific temperature.

Managing all of these differing requirements manually is not only time-consuming and inefficient for your operation but leads to more frequent errors and dissatisfied customers. However, route optimisation software allows you to input all of these client variables, as well as your operational restrictions, to create route plans with customer demands baked in. Satisfied customers and a streamlined process? That’s the best of both worlds.

Operational Benefits

Your team is the backbone of your operations. Make their lives easier and they’ll reward you with better performance. Thankfully, your internal team benefits just as much as your customers from route optimisation. When your processes are smoother, your team can work smarter, not harder—not only increasing their fulfilment, but saving you time and money through efficiency gains.

Happier Drivers and Increased Retention

Let’s face it: driving a delivery truck can be stressful. Long hours, traffic and time away from home can take a toll on your drivers. But when you optimise routes, they have a clear, efficient plan that has already accounted for road restrictions, traffic conditions, site drop-off hours and Working Time Directive compliance. What's more, their feedback, local knowledge and even preferences such as usual working days, can all be factored into the initial route planning task to ensure their needs are covered from the start. So, in a nutshell, prioritising efficient routes keeps your team happy.

When less stressed, drivers are more likely to engage positively with customers, creating a better overall service experience. And, making their daily tasks more enjoyable can lead to higher job satisfaction. Happy drivers are more likely to stay with your company, reducing turnover and the costs associated with recruiting and training new employees. Particularly important in this time of driver and talent shortages.

Faster Planning Time

When using manual methods or basic systems, route planning can take hours. And even then, still not be as efficient as necessary. You must account for multiple factors—distance, traffic, delivery windows and so much more—and it's easy to make mistakes. One of the biggest benefits of route optimisation software is that planning is automated and now takes minutes, not hours—saving your team valuable time for other important tasks.

Another advantage of route optimisation software is the ability to centralise planning for your entire operation. So, instead of three different planners, in three different depots, each spending hours creating schedules, one planner can accomplish the same task in less time and with a more efficient result. This boosts productivity and means you can free up skilled staff members for other tasks or have them use the extra time for strategic routing activities to boost your profitability.

Maximised Driver Utilisation

One of the biggest challenges transport planners face is ensuring their route plans don’t fall apart when put into practice. Planners must juggle hundreds of factors, from customer delivery windows to road restrictions. However, many route planning systems overlook a crucial element—actual driver availability. If planners don’t have accurate data on which drivers are available, their plans risk being changed at the last minute. Advanced route optimisation software helps you avoid this and significantly improve driver utilisation.

By tracking driver holidays, shift patterns, hours worked, skill sets and certifications, and incorporating all of these availability details into the route planning stage, you can ensure that you are using your drivers as efficiently as possible. This foresight results in fewer last-minute changes and smoother operations overall, relieving frustration on both sides and instilling trust in your transport teams that the plans they receive are achievable. Plus, better resource utilisation boosts productivity, reduces overtime hours and can lead to substantial cost savings.

Strategic Benefits

The right route optimisation software isn’t just for day-to-day operations. It can also help you secure future success with capabilities designed to help you unlock the potential of your fleet and foster a culture of continuous improvement. All so you can build sustainable growth and prioritise profitability.

Improved Strategic Decision-Making

The best route optimisation platforms provide tools for strategic route planning to help you model “what if” scenarios. By simulating potential business strategies—such as new depot locations or changes to your fleet size/composition—you can understand the potential impact on your key performance indicators. So, instead of guessing how new business initiatives will play out, you can visualise their impact with clear data insights.

This strategic planning capability enables you to make confident, data-driven decisions that reduce risk and secure buy-in quickly—all so you can accelerate your growth and stay ahead of the competition. In addition, because the best systems empower you to do this analysis without costly modifications or professional services, you can model new strategies and make changes to your transport operation exactly when you need to—increasing agility and responsiveness to market trends.

Better Bids for New Business

For distribution and third-party logistics (3PL) companies, demonstrating your ability to plan cost-effective routes and offer reliable service can give you a competitive edge when bidding for new contracts. Prospective clients want to know that you can deliver on time and in full, efficiently and at a lower cost. With the modelling capabilities of route optimisation software, your organisation can position itself as a reliable and efficient partner—proving your ability to satisfy a new customer’s requirements during the bid process.

Moreover, that same functionality can help you accurately evaluate the cost to serve potential new clients. This way, you’ll know exactly what impact adding a new customer will have on operating costs, operational performance and profitability before the final deal is struck. So, with route optimisation software you can underpin sustainable and optimised growth.

Continuous Route and Process Improvement

One of the biggest benefits of route optimisation software is the wealth of data it collects—particularly when integrated with telematics and electronic proof of delivery software. Every route, every delivery, every adjustment is recorded. This data serves as a goldmine for identifying trends, improving the accuracy of future route plans and building a cycle of continuous improvement, repeatedly identifying areas of opportunity and iterating on changes to further drive efficiency, improve service levels and boost profitability.

For example, you may discover that certain routes are consistently delayed or that specific delivery windows are more challenging to hit. Analysing this data allows you to make adjustments and improve your overall logistics strategy, making you more flexible and responsive to changing conditions.

Environmental Benefits

Reducing your environmental impact isn't just good for the planet—it's good for your reputation and brand image, too. Sustainability is a growing priority for businesses and consumers worldwide. Thankfully, route optimisation software can play a significant role in helping your organisation to achieve your sustainability goals.

Lower Emissions

You're actively contributing to a greener planet by optimising routes—reducing the number of miles your fleet travels to lower the resulting greenhouse gas emissions. This benefits the environment, helps you comply with growing environmental regulations and enhances your brand's reputation as a responsible and forward-thinking business.

If you can demonstrate a commitment to sustainability through efficient logistics practices, you’re more likely to gain favour with environmentally conscious consumers and stakeholders. Route optimisation software for home delivery businesses can even present consumers with the most environmentally friendly delivery time slots at point of sale to improve this transparency.

Enhanced Electric Vehicle Management

Another aspect of sustainable logistics is to begin the transition to electric vehicles (EV) in your fleet. Just like it can adjust for your other business variables, advanced route optimisation software is able to factor in the mileage range of your electric vehicles to ensure they are always scheduled for achievable routes.

In addition, with the implementation of low emission zones in large urban areas becoming more widespread—many European cities already have strict zones and recent trails have occurred in the US—ensuring that your route planning function is ready for this sea change is critical. Whether that’s avoiding certain areas, planning deliveries within specific hours, or ensuring EVs are assigned to those routes, the right route optimisation software can support your compliance with these zones and help you avoid fines.

Why Aptean Is Your Optimal Choice for Route Optimisation

With so many benefits on offer—many of which can make a significant positive impact from day one of implementation—there’s really no time to waste in implementing a routing solution in your transport operation.

And when it comes to choosing truck route optimisation software, Aptean stands out. Our advanced platform offers comprehensive functionality that goes beyond the basics, helping you gain rapid ROI and widespread benefit throughout your operation. With Aptean, you're not just optimising routes—you're driving your business forward with confidence and efficiency.

Our route optimisation software is more than just a tool—it's a strategic asset that can transform your business. By choosing us, you're investing in a solution that delivers tangible results, from cost savings and customer satisfaction to internal process improvements and sustainability gains.

What’s more, with decades of industry experience, our team of in-house experts are always on hand to help you tackle your biggest logistics industry challenges. With cloud deployment options available, a collaborative approach to implementation, training and support, and a range of complementary transportation management solutions on offer, Aptean is your best choice for driving your fleet forward, today and in the future.

Choose Aptean and take the first step toward a more efficient, profitable and sustainable logistics operation. Take a free, online product tour today to see our route optimisation software in action or contact us for a no-commitment consultation.