Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog Post 20 Nov 2024How Staff Benefit From a Customer Complaint Handling SystemFind out how the right complaint handling system helps boost employee well-being and satisfaction while reducing turnover rates and improving service.Learn More
Blog Post 1 Nov 2024Webinar Roundup: Expert Insights on Customer Vulnerability in Complaints ManagementHear from the experts on how financial services firms like yours can balance compliance and compassion when it comes to customer vulnerability.Learn More
Blog Post 30 Oct 2024Smart Support for Sensitive Situations: How Technology Enhances Communication With Vulnerable CustomersSimplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.Learn More
Blog Post 24 Oct 2024Providing Exceptional Care for Vulnerable Customers: Q&A With Industry Expert, Helen PettiferFor financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.Learn More
Webinar Replay 1 Oct 2024Aptean Respond 8.7: Enhancing User Experience & Streamlining WorkflowsWe are excited to announce the upcoming launch of Aptean Respond 8.7, designed to significantly enhance your user experience and streamline workflows.Watch replay
Video 25 Sep 2024Aptean Respond: The £9 Billion Blind Spot: How CRM Falls Short in Complaints ManagementExplore how combining CRM systems with a Complaint Management System can drive better business outcomes.Watch
Blog Post 12 Sep 2024Complaints Regulations Roundup for UK Financial Firms (and How Software Streamlines Compliance)For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.Learn More
Success Story 30 Aug 2024Aptean Respond Case Study: Shawbrook BankShawbrook’s decision-makers chose Aptean Respond, a leading complaints management system, with a cloud deployment on the Software as a Service (SaaS) model. Learn more, now.Download
Blog Post 7 Aug 2024Complaint Handling System: 6 Telltale Signs You Need an UpgradeUsing spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.Learn More
Infographic 12 Jul 2024Why is Aptean Respond Better Than Salesforce for Managing Complaints?Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.Download
Blog Post 10 Jul 2024The £9 Billion Blind Spot: How CRM Falls Short in Complaints ManagementUsing CRM to manage your complaints process can make it harder to reach quick, cost-effective case resolutions and raise your risk of regulatory referrals.Learn More
Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.Learn More
Blog Post 12 Jun 2024Aptean Respond vs. Salesforce: Which Is Best for Complaints Handling?It can be tempting to bolt complaint management onto your existing CRM, but most companies find that a specialist solution is best in the end. Let’s dive into why.Learn More
Blog Post 5 Jun 2024Complaints Management Software: 11 Stats To Grab Your CEO’s AttentionBuild your business case for complaints management software with these compelling stats that prove how much time and money you can save.Learn More
Blog Post 30 May 2024Four Reasons a Web-Based Complaint Management System Is the Way To GoWith lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.Learn More
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