Aptean Insights

Find out how the right complaint handling system helps boost employee well-being and satisfaction while reducing turnover rates and improving service.

Hear from the experts on how financial services firms like yours can balance compliance and compassion when it comes to customer vulnerability.

Simplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.

For financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.

We are excited to announce the upcoming launch of Aptean Respond 8.7, designed to significantly enhance your user experience and streamline workflows.

Explore how combining CRM systems with a Complaint Management System can drive better business outcomes.

Shawbrook’s decision-makers chose Aptean Respond, a leading complaints management system, with a cloud deployment on the Software as a Service (SaaS) model. Learn more, now.

Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.

Using CRM to manage your complaints process can make it harder to reach quick, cost-effective case resolutions and raise your risk of regulatory referrals.

In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.

It can be tempting to bolt complaint management onto your existing CRM, but most companies find that a specialist solution is best in the end. Let’s dive into why.

Build your business case for complaints management software with these compelling stats that prove how much time and money you can save.

With lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.

Create a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.

Adherence to regulations is crucial with each country or region having its own set of rules that cosmetic manufacturers must adhere to. Learn how to navigate the evolving legal frameworks as your operations expand internationally.