Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news it’s all right here. Browse the categories below or get in touch with one of our experts if you have a question.
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Blog Post 19 Jul 2023Consumer Duty Compliance: Is Your Complaints Team Ready?Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.Learn More
Whitepaper 9 May 2023Aptean Respond Whitepaper: Driving Compliance and Performance through Effective Complaints HandlingAs evidenced by other industries in the UK, regulators have prioritised protecting vulnerable customers, and this is likely to be the same for the gambling industry. Discover how, now.Download
Blog Post 7 Jul 2022Complaint Quality Assurance: More Than Just Customer OutcomesComplaint quality assurance has evolved. We look at how complaint QA can deliver new insights and oversight to inform continuous improvement.Learn More
Blog Post 30 Mar 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
eBook 19 Nov 2021Aptean Respond eBook: Customer Vulnerability - Putting Guidance into PracticeLearn how organisations can drive positive change and support vulnerability within their customer experience. Find out how, now.Download
Whitepaper 11 Feb 2021Aptean Respond Whitepaper: Elevate Your Customer ExperienceRead our whitepaper on the four steps to choosing the right complaint management solution for your business. Click here to get started.Download
Whitepaper 1 Feb 2021Aptean Respond Whitepaper: Optimise Your Business GrowthUnderstanding the customer complaint journey can unlock your true business potential. Click here to read our whitepaper on achieving customer service excellence.Download
Blog Post 15 Oct 2020How Quality Assurance Processes Play a Crucial Role in Complaint HandlingLearn how robust QA can reshape your complaint handling process, improving practices, enhancing customer satisfaction and helping build long-term relationships.Learn More
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