Aptean Insights
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Blog Post 20 Nov 2024How Staff Benefit From a Customer Complaint Handling SystemFind out how the right complaint handling system helps boost employee well-being and satisfaction while reducing turnover rates and improving service.Learn More
Blog Post 1 Nov 2024Webinar Roundup: Expert Insights on Customer Vulnerability in Complaints ManagementHear from the experts on how financial services firms like yours can balance compliance and compassion when it comes to customer vulnerability.Learn More
Blog Post 30 Oct 2024Smart Support for Sensitive Situations: How Technology Enhances Communication With Vulnerable CustomersSimplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.Learn More
Blog Post 24 Oct 2024Providing Exceptional Care for Vulnerable Customers: Q&A With Industry Expert, Helen PettiferFor financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.Learn More
Webinar Replay 1 Oct 2024Aptean Respond 8.7: Enhancing User Experience & Streamlining WorkflowsWe are excited to announce the upcoming launch of Aptean Respond 8.7, designed to significantly enhance your user experience and streamline workflows.Watch replay
Video 25 Sep 2024Aptean Respond: The £9 Billion Blind Spot: How CRM Falls Short in Complaints ManagementExplore how combining CRM systems with a Complaint Management System can drive better business outcomes.Watch
Success Story 30 Aug 2024Aptean Respond Case Study: Shawbrook BankShawbrook’s decision-makers chose Aptean Respond, a leading complaints management system, with a cloud deployment on the Software as a Service (SaaS) model. Learn more, now.Download
Blog Post 7 Aug 2024Complaint Handling System: 6 Telltale Signs You Need an UpgradeUsing spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.Learn More
Infographic 12 Jul 2024Why is Aptean Respond Better Than Salesforce for Managing Complaints?Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.Download
Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.Learn More
Blog Post 12 Jun 2024Aptean Respond vs. Salesforce: Which Is Best for Complaints Handling?It can be tempting to bolt complaint management onto your existing CRM, but most companies find that a specialist solution is best in the end. Let’s dive into why.Learn More
Blog Post 5 Jun 2024Complaints Management Software: 11 Stats To Grab Your CEO’s AttentionBuild your business case for complaints management software with these compelling stats that prove how much time and money you can save.Learn More
Infographic 29 May 2024Create Your Business Case for Complaints Management SoftwareCreate a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.Download
Blog Post 8 May 2024Complaint Management System Requirements: A Step-By-Step Checklist for Successful ImplementationYour step-by-step guide for complaint management software implementation—from features to look for to compliance considerations and user training.Learn More
Webinar Replay 30 Apr 2024Navigating the New FCA Discretionary Commission ArrangementsWatch our 30-minute on-demand webinar to gain actionable insights to help you navigate the FCA changes effectively.Watch replay
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