Aptean Insights

Find out how the right complaint handling system helps boost employee well-being and satisfaction while reducing turnover rates and improving service.

From current business models and challenges to the role of AI and industry-specific ERP software, dive into all things fresh produce.

Whether it’s sourcing goods regeneratively, reducing waste or leveraging byproducts, find out how your business can contribute to a circular food economy.

With a host of software on offer for your digital transformation, it’s tough to know the purpose of each system and which you should choose. Let’s break it down.

For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.

Shawbrook’s decision-makers chose Aptean Respond, a leading complaints management system, with a cloud deployment on the Software as a Service (SaaS) model. Learn more, now.

Understand the parameters of the European Council’s Packaging and Packaging Waste Regulation and get expert insights into its implications.

Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.

Using CRM to manage your complaints process can make it harder to reach quick, cost-effective case resolutions and raise your risk of regulatory referrals.

It can be tempting to bolt complaint management onto your existing CRM, but most companies find that a specialist solution is best in the end. Let’s dive into why.

With lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.

Adherence to regulations is crucial with each country or region having its own set of rules that cosmetic manufacturers must adhere to. Learn how to navigate the evolving legal frameworks as your operations expand internationally.

Taking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.

From deforestation and greenwashing to MoCRA and microplastics, here’s what you need to know about the biggest upcoming regulatory changes.

The best complaint handling software delivers value to your customers and internal stakeholders right across your organisation. Explore those benefits today.