Aptean Insights
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Infographic 13 Feb 2025Top 10 Benefits of AI in Food and BeverageNew research by Aptean shows organisations implementing AI see significant benefits across multiple business areas. We asked respondents to indicate the top advantages from implementation of the technology.Download
Blog Post 3 Dec 2024Appetite for Change: Key Food and Beverage Industry and Technology Trends for North America in 2025Get a taste of 2025’s top technology trends—from the importance of real-time data to AI adoption—from our extensive food industry research.Learn More
Success Story 20 Nov 2024Helping Our Customers Thrive With Our Ecosystems of Cloud SolutionsDiscover how our cloud-based, industry-specific solutions empower businesses to overcome unique challenges, drive productivity, and fuel growth.Play story
Blog Post 20 Nov 2024How Staff Benefit From a Customer Complaint Handling SystemFind out how the right complaint handling system helps boost employee well-being and satisfaction while reducing turnover rates and improving service.Learn More
Blog Post 1 Nov 2024Webinar Roundup: Expert Insights on Customer Vulnerability in Complaints ManagementHear from the experts on how financial services firms like yours can balance compliance and compassion when it comes to customer vulnerability.Learn More
Blog Post 30 Oct 2024Smart Support for Sensitive Situations: How Technology Enhances Communication With Vulnerable CustomersSimplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.Learn More
Blog Post 24 Oct 2024Providing Exceptional Care for Vulnerable Customers: Q&A With Industry Expert, Helen PettiferFor financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.Learn More
Blog Post 12 Sep 2024Complaints Regulations Roundup for UK Financial Firms (and How Software Streamlines Compliance)For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.Learn More
Blog Post 11 Sep 2024Apparel Dropshipping: Navigate Increased Competition With Advanced ERP SolutionsAs more apparel brands use dropshipping services, find out how an apparel ERP can help you balance service and profitability when fulfilling dropship orders.Learn More
Blog Post 4 Sep 2024The Piecemeal Approach vs. Aptean’s Integrated ERP Solution for Food and Beverage BusinessesExplore how these two ERP software approaches—individual apps not natively designed to work together vs. a purpose-built solution—stack up against each other.Learn More
Blog Post 7 Aug 2024Complaint Handling System: 6 Telltale Signs You Need an UpgradeUsing spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.Learn More
Infographic 12 Jul 2024Why is Aptean Respond Better Than Salesforce for Managing Complaints?Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.Download
Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.Learn More
Blog Post 5 Jun 2024Complaints Management Software: 11 Stats To Grab Your CEO’s AttentionBuild your business case for complaints management software with these compelling stats that prove how much time and money you can save.Learn More
Blog Post 30 May 2024Four Reasons a Web-Based Complaint Management System Is the Way To GoWith lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.Learn More
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