Aptean Insights

Simplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.

If you’re seeing any of these tell-tale warnings in your operation – from excessive manual data entry to frequent customer disputes – it’s time to invest in ePOD.

For financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.

For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.

Create a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.

Aptean’s recent research report, conducted in conjunction with B2B International, revealed that AI is already seeing widespread adoption among food and beverage organisations.

Prevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.

Taking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.

Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.

As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.

Our Complaints Working Group discussed the critical role of aftercare in the complaints process. Read on to learn more about the benefits of aftercare.

For quality assurance in the complaints process, the right technology can make all the difference. Discover how Aptean Respond can help, now.

Increasing regulations in financial services are putting your company under a microscope. Explore the regulations that can increase your company's audit risk.

With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.