Aptean Insights

Using CRM to manage your complaints process can make it harder to reach quick, cost-effective case resolutions and raise your risk of regulatory referrals.

Create a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.

Watch our 30-minute on-demand webinar to gain actionable insights to help you navigate the FCA changes effectively.

Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.

As legislation tightens around duty of care, many firms are using remediation to manage incidents and get customers back to a compliant position. Discover how to lower your regulatory intervention risk with Aptean Respond.

Enhance your ability to manage a remediation programme efficiently and effectively from automating the ingestion of raw cohort data through to closing down the programme and all the events in between. Learn more, now.

With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.

Remediation is part and parcel of the UK financial services sector. Discover how Aptean Respond can act as a customer remediation tool.

Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.

Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.

As the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?

How can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?

Snapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.

A purpose-built complaint and case management system can elevate the experience of your customers. Click here to see how Aptean Respond clients benefit from our industry-specific solution.

Aptean's complaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements for BGL Insurance.