Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog PostJan 26, 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?Learn More
Blog PostJan 18, 2023Creating a Frictionless Customer Complaint JourneyOrganizations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.Learn More
Blog PostJan 5, 2023Features to Look For in Customer Complaint Management SoftwareWhen evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.Learn More
Blog PostDec 27, 2022Leveraging Complaints Data: Unlock the Value of Your DataThere’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.Learn More
Blog PostDec 20, 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?Learn More
Success StoryDec 19, 2022Aptean Routing & Scheduling Case Study: BSW TimberAptean Routing & Scheduling gave the BSW Timber team enhanced planning capabilities, better efficiency, and complete visibility—all while reducing the number of resources needed to plan the routes.Download
Blog PostDec 15, 2022Critical Complaint Handling KPIs for Driving Good OutcomesKPIs are critical for complaint handling, but are you tracking the right metrics to deliver the insights you need and drive improvement? Find out, now.Learn More
DatasheetDec 5, 2022Aptean MES, Objective Edition for Food & BeverageWith Aptean MES, gain visibility of your production processes from raw material to final assembly, allowing you to make the strategic process improvement decisions that will most impact profitability.Download
DatasheetDec 5, 2022Aptean WMS, Objective Edition for Food & BeverageDefine item characteristics such as volume, weight, classification, pick frequency and product groups while gaining full control and visibility of your warehouse with Aptean WMS.Download
DatasheetNov 29, 2022Aptean WMS, Objective Edition for Industrial ManufacturingAptean WMS aligns your logistics processes from gate-to-gate and provides integrations with upper-level business systems and lower-level automation systems and infrastructure.Download
DatasheetNov 29, 2022Aptean MES, Objective Edition for Industrial ManufacturingWith Aptean MES, you will have full visibility into your material flows and consumption from raw material through to finished product and all the steps in between.Download
Blog PostNov 9, 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?Learn More
eBookNov 7, 2022Aptean Food & Beverage eBook: Aptean Global Food and Beverage OutlookDiscover how food manufacturers, producers and distributors can prepare for the 6 trends that will influence the food industry in 2023.Download
Press ReleaseOct 24, 2022Aptean Expands Capabilities for Wholesalers and Distributors in the UK Through Acquisition of Merlin Business Software LimitedFlexible, Modular ERP Solution for Small and Medium-Sized BusinessRead more
eBookOct 18, 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions facilitated by Aptean and The Collaboration Network since January 2022.Download
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