Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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eBookApr 13, 2022The Heart of the UK Complaints CommunityThis eBook shares insights from the Complaints Coffee Club, a platform from the Collaboration Network supported by Aptean.Download
eBookApr 12, 2022Aptean Respond eBook: Achieving Customer Service ExcellenceCustomer success stories with Aptean RespondDownload
WhitepaperMar 31, 2022Aptean Food & Beverage ERP Whitepaper: Dealing with Disruptions in the Food and Beverage IndustryLeverage technology to navigate this dynamic marketplaceDownload
Blog PostMar 30, 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
- Success StoryFeb 21, 2022Aptean Respond Case Study: BGL InsuranceComplaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements
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Success StoryFeb 9, 2022Leading Pharmaceutical Company Increases Efficiencies by 20% with Aptean Proof of DeliveryFind out how a national pharmaceutical company that serves communities throughout the U.K. increased efficiencies by 20% with Aptean.Download
Press ReleaseFeb 4, 2022Aptean Employee Drives Record Donations for Hospice Volunteer ProgramCreatively Combines Skills and Software to Support Annual FundraiserRead more
Blog PostFeb 2, 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.Learn More
- Press ReleaseDec 22, 2021Aptean Expands UK Presence and Offerings through Acquisition of Systems Integration (Trading) LimitedProvides Highly Complementary ERP and MES Solutions to Aptean’s Food and Beverage Solutions. Enhances Aptean’s Subvertical Expertise within Protein Processing.
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Blog PostNov 23, 2021Black Friday Shopping: Supporting Vulnerable CustomersWe look at how financial services businesses can ensure the fair treatment of their vulnerable customers at this busy time.Learn More
eBookNov 19, 2021Aptean Respond eBook - Customer Vulnerability: Putting Guidance into PracticeHow Organisations Can Drive Positive Change and Support Vulnerability Within their Customer ExperienceDownload
Blog PostNov 8, 2021Rising Complaint Numbers – How To Prepare For What’s NextWith supply chain disruption likely to increase customer complaints further, it’s time to prepare your business for this upturn with a complaints management system.Learn More
Success StoryOct 28, 2021Aptean Retail ERP Helps Kingstown Associates Turn Business into Multi-Channel Retail OperationUsing Aptean Retail ERP, leading UK mail order company, Kingstown Associates was able to turn its business into a multi-channel retail operation.Read story
Success StoryOct 26, 2021Astley Clarkes Uses Aptean Retail ERP to Secure Place as Global Omnichannel RetailerBritish jewelry retailer, Astley Clarke, saw 25% business growth and improve customer service levels with Aptean Retail ERP. Find out how, now.Read story
- Success StoryOct 22, 2021Aptean Routing Helps Blackheath Products Cut Mileage by 20%Implementing Aptean’s advanced routing and scheduling system enabled Blackheath to cut mileage and reduce planning time by 75%. Find out how, now.
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