Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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eBookApr 15, 2021Aptean Retail ERP eBook: The Secret to Outstanding Customer ServiceHow can your business turn consumer responses into a learning tool, to enhance the retail experience and achieve that all-important 5 star ratingDownload
Blog PostMar 29, 2021What Is Premiumization and How Is It Shaping the Beverage Industry?As consumers continue to seek out premium products, we take a look at that means for the beverage sector and what you can do to capitalize on this trend.Learn More
VideoMar 25, 2021Aptean RespondWatch
Blog PostMar 24, 2021Build vs Buy: 10 Points You Need to Consider When It Comes to Complaints Management SoftwareDeciding if your business should build or buy software can be tough. So, we’ve collected the 10 key considerations when it comes to complaint management software.Learn More
Blog PostMar 16, 2021What Can Businesses Do to Help Vulnerable Customers in South Africa?With economic and pandemic issues increasing in South Africa, it has never been more important to identify vulnerability and provide the appropriate support to every customerLearn More
NewsMar 1, 2021KPMG and Aptean RespondKPMG and Aptean RespondLearn more
Blog PostFeb 18, 2021Mortgage Prisoners – What Steps Can the Industry Take to Help?We take a look at what financial services organizations can do to help and better communicate with borrowers trapped in unaffordable mortgages.Learn More
Blog PostNov 12, 2020A Fresh Look at Compliance: CX Friend or CX Foe?Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add.More
Blog PostNov 5, 20204 key considerations to ensure consistency and quality when project planningTake a look at the four key considerations to keep front of mind to ensure timely, cost-effective and successful projects, every time.Learn More
NewsAug 17, 2020Global Banking & Finance ReviewKeep Calm and AutomateRead Now
NewsJul 5, 2020InsurTechDuty of careRead Now
- NewsJun 1, 2020Global Banking & Finance ReviewContingency comms: the key to crisis management
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Blog PostMay 28, 2020Managing Your Social Media Platforms and How a Complaint Management System Can HelpLearn more about how valuable a complaints management system (CMS) can be when it comes to managing your social media accounts.Learn More
Blog PostMay 25, 2020Home Is Where The Heart Of Customer Experience IsAptean looks at some of the challenges associated with mobilising customer services teams in the financial services sector, and asks is a home working model sustainable?Learn More
- NewsMay 6, 2020Global Banking & Finance ReviewThe Attrition Mission
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