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Blog PostJan 5, 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
Blog PostDec 20, 2021RG 271 – How the Right Technology Can Ensure Cost-Effective ComplianceFind out how the right complaints management system can help Australian financial services firms ensure efficient and cost-effective RG 271 compliance.Learn More
eBookNov 19, 2021Aptean Respond eBook - Customer Vulnerability: Putting Guidance into PracticeHow Organisations Can Drive Positive Change and Support Vulnerability Within their Customer ExperienceDownload
Blog PostNov 18, 2021Identifying All Complaints—Even the Hidden OnesFor financial services businesses, ensuring no complaint slips through the net is vital for customer service and to avoid falling foul of the regulators.Learn More
Blog PostNov 8, 2021Rising Complaint Numbers – How To Prepare For What’s NextWith supply chain disruption likely to increase customer complaints further, it’s time to prepare your business for this upturn with a complaints management system.Learn More
Blog PostJul 9, 2021Customer Vulnerability in Australia – What Next for the Financial Services Industry?With over 50% of Australians vulnerable to financial stress what are the key points your business should be considering when it comes to customer vulnerability?Learn More
Blog PostJun 16, 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.Learn More
Blog PostJun 1, 2021Home Is Where the Work Is For Financial Services IndustryWith remote working set to become the new norm, discover the key considerations for your business and how a complaints management system can help.Learn More
Blog PostMay 20, 2021Aptean Respond to Vulnerability: What the Pandemic has Meant for Our Customers and What We're Doing to HelpWe take a look at how the pandemic has impacted both the number of vulnerable customers and the wellbeing of employees—and set ourselves a challenge to help.Learn More
WhitepaperApr 13, 2021Aptean Respond Whitepaper: Customer Experience Excellence as StandardHow the right complaint management strategy can transform your CX capability.Download
Success StoryMar 22, 2021Aptean Respond Case Study: LV=LV= reduces open formal complaint volumes by 40% with Aptean RespondDownload
DatasheetMar 15, 2021Aptean RespondMake Customer Experience a Competitive AdvantageDownload
WhitepaperFeb 25, 2021Aptean Respond Whitepaper: A Prime Source of Business IntelligenceLeveraging customer social media feedback to elevate the customer experienceDownload
Blog PostFeb 23, 2021The FCA’s Business Interruption Insurance Test Case: What Now?Following the Supreme Court’s judgement on the FCA test case, we take a look at what it means for the insurance industry as a whole.Learn More
WhitepaperFeb 18, 2021Aptean Respond Whitepaper: Cost Centre to Profit DriverHow to transform your complaints function into a source of profitability.Download
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