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eBookOct 18, 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions facilitated by Aptean and The Collaboration Network since January 2022.Download
Blog PostOct 14, 2022Aptean Respond Summer Release 2022 – The Latest Edition of Aptean's Complaint Management SystemWe look at how the latest version of our complaint management system can help streamline the end-to-end customer complaint journey and improve outcomes.Learn More
Blog PostSep 14, 2022Choosing a Complaint Management System: Everything You Need to KnowMore businesses are turning to tech for help with their complaints, but with so many systems to choose from, what should you be looking for? Find out now.Learn More
Blog PostJun 8, 2022Ensuring Five-Star Complaint Handling ExcellenceFinancial services businesses face more complaints and higher customer expectations than ever. How can they improve complaint handling? Find out how, now.Learn More
Blog PostMay 11, 2022Benefits of Using a Complaint Management System to Manage RG 271 ComplianceTo ensure you get RG 271 compliance right first time, what should you be looking for in a CMS and how can you ensure an effective and efficient implementation?Learn More
eBookApr 12, 2022Aptean Respond eBook: Achieving Customer Service ExcellenceCustomer success stories with Aptean RespondDownload
Blog PostMar 30, 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
- Success StoryFeb 21, 2022Aptean Respond Case Study: BGL InsuranceComplaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements
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Blog PostFeb 16, 2022Covering All The Bases – Omnichannel Complaint HandlingWith the number of communication channels continuing to grow, how can your business ensure your complaints handling team keeps up? Let’s take a look.Learn More
Blog PostJan 5, 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
Blog PostDec 20, 2021RG 271 – How the Right Technology Can Ensure Cost-Effective ComplianceFind out how the right complaints management system can help Australian financial services firms ensure efficient and cost-effective RG 271 compliance.Learn More
eBookNov 19, 2021Aptean Respond eBook - Customer Vulnerability: Putting Guidance into PracticeHow Organisations Can Drive Positive Change and Support Vulnerability Within their Customer ExperienceDownload
Blog PostNov 18, 2021Identifying All Complaints—Even the Hidden OnesFor financial services businesses, ensuring no complaint slips through the net is vital for customer service and to avoid falling foul of the regulators.Learn More
Blog PostNov 8, 2021Rising Complaint Numbers – How To Prepare For What’s NextWith supply chain disruption likely to increase customer complaints further, it’s time to prepare your business for this upturn with a complaints management system.Learn More
Blog PostJul 9, 2021Customer Vulnerability in Australia – What Next for the Financial Services Industry?With over 50% of Australians vulnerable to financial stress what are the key points your business should be considering when it comes to customer vulnerability?Learn More
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