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Blog Post 2 Abr 2025Is Mobile Proof of Delivery Software the Answer to Great On-Site Service?The on-site brand experience is a pivotal customer touchpoint for all mobile workforces. Find out how mobile proof of delivery software can improve your on-site customer service.Learn More
Blog Post 29 Feb 2024Distribution and Delivery: 5 Strategic Priorities for 2024As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.Learn More
Blog Post 13 Jul 2023Revolutionize Your Fleet Operations: The Synergy of Daily and Strategic Route PlanningAs you know, most routing solutions improve daily fleet performance, but only the best systems also unlock the future potential of your operation. Find out how, now.Learn More
Blog Post 1 Jun 2023How To Optimize Your Complaint Handling Process for Customer Service ExcellenceDiscover how to optimize your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.Learn More
Success Story 27 Abr 2023Wiley Companies Migrates Aptean ERP to the Cloud for Scalability, Reliability and Business GrowthDiscover how Wiley Companies unlocked greater scalability, reliability and business growth by converting its ERP system to a Software as a Service (SaaS) model.Read story
Blog Post 22 Mar 2023Creating World-Class Customer ServiceDiscover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.Learn More
Blog Post 26 Ene 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?Learn More
Blog Post 18 Ene 2023Creating a Frictionless Customer Complaint JourneyOrganizations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.Learn More
Blog Post 20 Dic 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?Learn More
Blog Post 23 Nov 2022The Store of the Future: 10 Ways To Make People Love Shopping AgainIn a landscape focused on online interactions, creating an outstanding in-store experience can set your brand apart boosting customer loyalty and omni-channel success.Learn More
Blog Post 29 Sept 2022Customer Experience Excellence – The Key to Compliance, Retention and Good OutcomesWith research showing that customer experience is key to compliance and customer retention, you can use tech to ensure customer experience excellence.Learn More
Blog Post 14 Sept 2022Choosing a Complaint Management System: Everything You Need to KnowMore businesses are turning to tech for help with their complaints, but with so many systems to choose from, what should you be looking for? Find out now.Learn More
Blog Post 29 Jun 2022How Food Logistics Software Helps Distributors Conquer 4 of the Industry’s Toughest ChallengesRising costs, variable volumes, customer expectations and short windows of viability. Here’s how food logistics software helps you tackle these top four challenges.Learn More
Blog Post 7 Jun 2022The Awesome Power of Payment Processing SoftwareDoes your business want to improve its payment processing? Aptean Pay, our solution for payment processing with ERP integration, can help. Find out how, now.Learn More
Blog Post 20 Abr 2022Leveraging Complaints Data: Go Beyond Operational ReportingLeverage your complaints data to inform data-driven decision-making and ultimately make a real difference to your bottom line.Learn More
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