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BlogMay 20, 2022Leveraging Complaints Data - What Does It Look Like in Practice?We delve deeper into the issue of operational reporting, looking at the practicalities of deriving invaluable business insight from your complaints data.Learn More
BlogMay 11, 2022Benefits of Using a Complaint Management System to Manage RG 271 ComplianceTo ensure you get RG 271 compliance right first time, what should you be looking for in a CMS and how can you ensure an effective and efficient implementation?Learn More
BlogApr 20, 2022Leveraging Complaints Data: Go Beyond Operational ReportingLeverage your complaints data to inform data-driven decision-making and ultimately make a real difference to your bottom line.Learn More
eBookApr 13, 2022The Heart of the UK Complaints CommunityThis eBook shares insights from the Complaints Coffee Club, a platform from the Collaboration Network supported by Aptean.Download
eBookApr 12, 2022Aptean Respond eBook: Achieving Customer Service ExcellenceCustomer success stories with Aptean RespondDownload
BlogMar 30, 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
BlogMar 15, 2022Respond Now – The Key to SME RG 271 ComplianceWith the pressure on to ensure RG 271 compliance, Respond Now is here to level the playing field for Australian financial services SMEs.Learn More
- SuccesverhaalFeb 21, 2022Aptean Respond Case Study: BGL InsuranceComplaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements
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BlogFeb 16, 2022Covering All The Bases – Omnichannel Complaint HandlingWith the number of communication channels continuing to grow, how can your business ensure your complaints handling team keeps up? Let’s take a look.Learn More
BlogFeb 7, 2022How To Tackle Customer Vulnerability and Achieve Service ExcellenceIn the financial services industry, managing customer vulnerability is critical and if done correctly can be the route to service excellence. Find out how, now.Learn More
BlogFeb 2, 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.Learn More
BlogJan 5, 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
BlogDec 20, 2021RG 271 – How the Right Technology Can Ensure Cost-Effective ComplianceFind out how the right complaints management system can help Australian financial services firms ensure efficient and cost-effective RG 271 compliance.Learn More
BlogDec 13, 2021How Can Your Complaint Teams Better Manage Changing Customer BehaviorsChanging customer behaviors are impacting your team and resolutions—here’s what you can do to better manage the process and help your team.Learn More
BlogNov 30, 2021RG 271 Compliance: Does Your Business Pass the Test?With the RG 271 deadline now passed, your business must be compliant. That’s why we’ve compiled this checklist to ensure you’re ticking all the right boxes.Learn More
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