Multi-Channel Order Management Software

Aptean offers complete order management and automation for multi-channel retailers and wholesalers. Our order management software enables you to manage orders from all channels, in one place, and deliver efficient customer service using accurate customer, stock and order information and automated workflows. The system supports customer ordering with convenient delivery options, returns management options and frequent customer communications, from the initial order through to final delivery.

Aptean Order Management Software Provides:

Seamless Integration of Sales Channels

As part of a true multi-channel retail system, our order management software centralises customer orders from all sales channels - ecommerce, online marketplaces, in-store, concessions, trade, catalogue & mail order and call centre - providing your business with single views of customers, stock and orders. The software offers convenient delivery options including Click & Collect, returns management and cross selling capabilities, to increase sales based on related products and customer order history.

Faster Payment Processing

With PCI compliant payment gateway integrations for in-store and online transactions, your business benefits from the fast authorisation and processing of payments, allowing the optimisation of order fulfilment times. Our multi-channel solutions support new payment methods such as Apple Pay and support gift cards, promotional vouchers and loyalty schemes to encourage returning customers.

Automated Order Tracking and Customer Communications

Aptean order management software controls the entire lifecycle of a customer order from all sales channels, from initial placement through to fulfilment, despatch, delivery and returns. Online, mail order and wholesale customers are kept fully informed of the order status with regular emails, including order confirmation, despatch and delivery confirmation.

Global Trading Capabilities

Aptean retail order management software supports overseas sales with multi-currency and multi-lingual options - including non-western character sets. Aptean supports customers with integrations to an increasing number of online marketplaces - eBay, Amazon, La Redoute, Zolanda and Flipkart, accelerating sales across Europe, the US and Asia by swiftly processing and despatching orders for all locations. Our partnership with Global-e, enables retailers to sell to over 200 destinations worldwide, offering a localised, seamless ecommerce experience for all customers.

A Single, Integrated Order Management Solution for Your Business

Aptean multi-channel order management software can help to:

• Deliver outstanding customer service with easy access to all customer, order and stock information

• Drive greater sales with easy cross-selling and up-selling across all sales channels

• Offer multi-lingual and multi-currency capability for international growth

• Integrate order management with multi-channel back office fulfilment and stock management, for complete business visibility

• Increase control of your business performance with intuitive dashboards for measuring KPIs

Intuitive management dashboards provide an instant, visual overview of key order management metrics, allowing your business to measure performance against KPIs. Measure key metrics of sales targets, order picking, order fulfilment, and returns rates. Having access to this critical business information facilitates better decision making and allows your business to quickly identify and resolve issues in the order management process.

Contact us today to chat with one of our experts or schedule a demo to learn how you can maximise your multi-channel retail business success.