Six Ways Electronic Proof of Delivery Software Increases Operational Efficiency

Whether you’re delivering goods or providing on-site services, implementing electronic proof of delivery software can streamline processes and maximize the efficiency of your company’s operations. And who doesn’t want that?

It provides a straightforward, low-risk way of boosting operational efficiency. And the benefits gained will be felt far beyond the transportation department.

Here are six ways electronic proof of delivery software can increase operational efficiency across your organization:

1. Speed up Field Processes

Using an electronic proof of delivery system, your drivers are guided step-by-step through protocols they need to follow. They are prompted by a series of user-friendly screens, ending any need to take long handwritten notes or remember complex procedures. These streamlined processes make it quicker and easier for drivers to complete more jobs per day—all the while reducing inaccuracies that would require time-consuming follow-up.

2. Cut Inbound Call Volume

With electronic proof of delivery software, automated customer delivery notifications—such as arrival time updates via SMS, and delivery confirmation via email—reduce the need for customers to call your central service team. This increases the efficiency of your inbound customer query processes and can free up additional customer service resource.

3. Reduce the Number of Redeliveries

Many organizations require a customer to be present for successful delivery. Providing frequent and accurate updates to the customer can help cut the number of failed delivery attempts. Thus reducing the associated costs and administrative burden. Real-time data transfer, including photographs and notes when appropriate, allows for some delivery issues to be rectified while the driver is on-site, removing the need for a redelivery.

4. Remove Delays in Receiving Data

Electronic proof of delivery software provides your office-based staff with real-time visibility. There’s no more lag or delay when receiving updates from the field. You no longer need to wait for paper delivery notes to be returned and entered into your system manually. Instead, you can act immediately on incoming data to resolve issues, proactively manage customer service, reduce delays in invoicing and manage stock more efficiently.

5. Improve Internal Communication

With electronic proof of delivery software, all data collected in the field is transmitted between mobile and office-based teams in real time. This reduces the need for drivers to call into the office and further optimizes the internal communication process. Office-based staff are also able to send messages to individual drivers, selected driver groups or all users–enabling a more efficient and streamlined process. Attaching detailed information to specific jobs within the system is a seamless and efficient process, too.

6. Provide Data for Analysis and Continuous Improvement

Electronic proof of delivery software provides access to a wealth of data for analysis. Whether through the solution’s dashboards or by transmitting the raw data to your central systems—the functionality allows you to identify where you can adapt for continuous improvement and increase overall delivery efficiency.

Every mobile workforce operation is different. And the range of improvements available are as unique as your business. Electronic proof of delivery software will help you get up and running quickly, reduce your costs and streamline your processes—all within a few months.

 Are you ready to increase operational efficiency across your organization? Aptean Proof of Delivery can help. Find out how, now.